internet links not connecting

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internet links not connecting

I have a macbook pro 13 inch retina display-brand new. I am a life long Mac user at home and at work. When I am surfing around most of the links connect without a hitch. Then I click on something, the blue line in the window moves 1/4 of the way across and then stops. I close out the window, try again and it mat connect. Other times it takes multiple attempts. It happens from favorites and a lot in the google world. That being said, it never happens on my 13 inch older macbook pro laptop at work. I have called tech support and the answer was a restart. I do not feel I should have to restart my computer multiple times a day.

Any advice? Is it the new track pad functionality? It's driving me crazy...

MacBook Pro with Retina display, OS X El Capitan (10.11.3)

Posted on Feb 13, 2016 6:17 AM

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Answer 1

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dominic23

Level 10

83,910 points

Feb 13, 2016 9:23 AM in response to nknoff

Go step by step by step and test.

1. Power off the router. Unplug it from the wall. Wait a while.

Plug it back to the wall. Power the router on. Wait until all lights are lit properly. It will take a while.

Restart the computer.

Start up in Safe Mode.

https://support.apple.com/kb/PH18760?locale=en_US

2. Delete Caches.db

Close all windows and quit all applications.

Hold "option" key down and click "Go" menu in the Finder menu bar.

Select "Library" from the dropdown.

Library > Caches > com.apple.Safari > Caches.db

Right click the Caches.db file and select "Move To Trash”.

Close windows.

Restart and relaunch Safari.

3. Empty Caches

Safari > Preference > Advanced

Checkmark the box beside "Show Develop menu in menu bar".

Develop menu will appear in the Safari menu bar.

Click Develop and select "Empty Caches" from the dropdown.

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Answer 2

Linc Davis

Level 10

209,547 points

Feb 13, 2016 8:02 AM in response to nknoff

I suggest you start by taking the steps recommended in this support article.

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Answer 3

nknoff Author

Level 1

0 points

Feb 13, 2016 8:07 AM in response to Linc Davis

Thanks-I started minimally and deleted web site data, restarted and so far all is working properly. We use another MacBook Pro in the house without the glitch so I bypassed the router. Ran through all the diagnostics when I was on the tech support call.

Thanks

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