Start up disc is almost full

Question

The prompt comes up that my start up disc is almost full.  I&#x27;m unable to upgrade anything.  The computer is running unusually slow as well.  Any helpful thoughts would be most appreciated.

Limnos · Answer

Delete files.Buy an external drive and copy files onto it. Target big ones (videos) or large numbers of smaller ones (music, photos).Your computer needs around 9GB of free space at all times or it may crash. It will run slower as it has to hunt for room to store files. It may also help to install more RAM, if possible.Run this analyzer and post the results here.http://www.etresoft.com/etrecheck

estine · Answer

EtreCheck version: 2.9.3 (253)Report generated 2016-02-13 10:56:22Download EtreCheck from http://etrecheck.comRuntime 1:43Performance: ExcellentClick the [Support] links for help with non-Apple products.Click the [Details] links for more information about that line.Click the [Remove] links to remove adware.Click the [Check files] link for help with unknown files.Problem: Computer is too slowHardware Information: ⓘ    MacBook Pro (Retina, Mid 2012)    [Technical Specifications] - [User Guide] - [Warranty &amp; Service]    MacBook Pro - model: MacBookPro10,1    1 2.3 GHz Intel Core i7 CPU: 4-core    8 GB RAM Not upgradeable        BANK 0/DIMM0            4 GB DDR3 1600 MHz ok        BANK 1/DIMM0            4 GB DDR3 1600 MHz ok    Bluetooth: Good - Handoff/Airdrop2 supported    Wireless:  en0: 802.11 a/b/g/n    Battery: Health &#x3D; Normal - Cycle count &#x3D; 79 - SN &#x3D; D8********************GAFVideo Information: ⓘ    Intel HD Graphics 4000        Color LCD 2880 x 1800    NVIDIA GeForce GT 650M - VRAM: 1024 MBSystem Software: ⓘ    OS X Yosemite 10.10.5 (14F1509) - Time since boot: about 17 daysDisk Information: ⓘ    APPLE SSD SM256E disk0 : (251 GB) (Solid State - TRIM: Yes)        EFI (disk0s1) &lt;not mounted&gt; : 210 MB        Recovery HD (disk0s3) &lt;not mounted&gt;  [Recovery]: 650 MB        Macintosh HD (disk1) /  [Startup]: 249.78 GB (4.34 GB free) (Low!)            Encrypted AES-XTS Unlocked            Core Storage: disk0s2 250.14 GB OnlineUSB Information: ⓘ    Apple Inc. Apple Internal Keyboard / Trackpad    Apple Inc. BRCM20702 Hub        Apple Inc. Bluetooth USB Host Controller    Apple Inc. FaceTime HD Camera (Built-in)Thunderbolt Information: ⓘ    Apple Inc. thunderbolt_busGatekeeper: ⓘ    Mac App Store and identified developersAdware: ⓘ    ~/Library/Application Support/com.genieoinnovation.Installer    ~/Library/LaunchAgents/com.genieo.completer.download.plist    ~/Library/LaunchAgents/com.genieo.completer.ltvbit.plist    ~/Library/LaunchAgents/com.genieo.completer.update.plist    4 adware files found. [Remove]Unknown Files: ⓘ    ~/Library/LaunchAgents/com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist    ~/Library/LaunchAgents/com.macpaw.CleanMyMac2Helper.scheduledScan.plist    ~/Library/LaunchAgents/com.macpaw.CleanMyMac2Helper.trashWatcher.plist    3 unknown files found. [Check files]System Launch Agents: ⓘ    [killed]    com.apple.SafariPlugInUpdateNotifier.plist    [killed]    com.apple.telephonyutilities.callservicesd.plist    [loaded]    146 Apple tasks    [running]    64 Apple tasks    2 processes killed due to insufficient RAMSystem Launch Daemons: ⓘ    [killed]    com.apple.ctkd.plist    [killed]    com.apple.ifdreader.plist    [killed]    com.apple.nehelper.plist    [killed]    com.apple.periodic-weekly.plist    [killed]    com.apple.tccd.system.plist    [killed]    com.apple.wdhelper.plist    [loaded]    175 Apple tasks    [running]    81 Apple tasks    6 processes killed due to insufficient RAMLaunch Agents: ⓘ    [loaded]    com.coupons.coupond.plist [Support]    [running]    com.epson.Epson_Low_Ink_Reminder.launcher.plist [Support]    [running]    com.epson.eventmanager.agent.plist [Support]    [loaded]    com.google.keystone.agent.plist [Support]    [loaded]    com.oracle.java.Java-Updater.plist [Support]Launch Daemons: ⓘ    [loaded]    com.adobe.fpsaud.plist [Support]    [loaded]    com.google.keystone.daemon.plist [Support]    [loaded]    com.oracle.java.Helper-Tool.plist [Support]User Launch Agents: ⓘ    [loaded]    com.adobe.ARM.[...].plist [Support]    [loaded]    com.facebook.videochat.[redacted].plist [Support]    [loaded]    com.genieo.completer.download.plist Adware!  [Remove]    [loaded]    com.genieo.completer.ltvbit.plist Adware!  [Remove]    [running]    com.genieo.completer.update.plist Adware!  [Remove]    [loaded]    com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Support]    [loaded]    com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Support]    [loaded]    com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Support]User Login Items: ⓘ    iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)    Yahoo! Messenger    UNKNOWN  (missing value)    BitTorrent    UNKNOWN  (missing value)    Dropbox    Application  (/Applications/Dropbox.app)    AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)Other Apps: ⓘ    [running]    com.apple.xpc.launchd.oneshot.0x1000000f.EtreCheck    [running]    com.getdropbox.dropbox.40928    [loaded]    org.mozilla.firefox.42916Internet Plug-ins: ⓘ    o1dbrowserplugin: Version: 5.41.3.0 - SDK 10.8 [Support]    Default Browser: Version: 600 - SDK 10.10    NP_2020Player_WEB: Version: 5.0.94.0 - SDK 10.6 [Support]    AdobePDFViewerNPAPI: Version: 11.0.14 - SDK 10.6 [Support]    FlashPlayer-10.6: Version: 20.0.0.306 - SDK 10.6 [Support]    Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]    QuickTime Plugin: Version: 7.7.3    Flash Player: Version: 20.0.0.306 - SDK 10.6 [Support]    googletalkbrowserplugin: Version: 5.41.3.0 - SDK 10.8 [Support]    AdobePDFViewer: Version: 11.0.14 - SDK 10.6 [Support]    CouponPrinter-FireFox_v2: Version: 5.0.3 - SDK 10.6 [Support]    JavaAppletPlugin: Version: Java 8 Update 71 build 15 Check version3rd Party Preference Panes: ⓘ    Flash Player  [Support]    Java  [Support]Time Machine: ⓘ    Time Machine not configured!Top Processes by CPU: ⓘ         8%    WindowServer         4%    kernel_task         3%    fontd         1%    Dock         0%    cloudpairdTop Processes by Memory: ⓘ    967 MB    kernel_task    926 MB    firefox    672 MB    softwareupdated    336 MB    com.apple.WebKit.WebContent(3)    180 MB    MailVirtual Memory Information: ⓘ    255 MB    Free RAM    7.74 GB    Used RAM (983 MB Cached)    273 MB    Swap Used&lt;Edited by Host&gt;

Lexiepex · Answer

first you have to get rid of the adware infections, that means making a bit more free space then scrap it:- open SystemPreferences-&gt;Usrs&amp;Groups-&gt;LoginItems: remove all entries there with the minus sign underneath.- empty the trash bin- Open CleanMyMac, select uninstall at the left, uninstall CleanMyMac, this is a very bad app.Now Restart the mac.Then:Download a adware removal app: https://www.malwarebytes.org/antimalware/mac/then run the scan: it will remove the adware infections.Then start removes user files: like movies, videos, and other large files, back them up on an external first when you want to keep them.Then restart again. Observe if your system behaves better or not.Run an etrecheck list again. If you have used CleanMyMac it may have done serious harm.Lex

estine · Answer

You are a GodSend!  I&#x27;ve removed the adware however I can&#x27;t find the Clean my mac....I&#x27;ve looked in my files, in applications...i noticed it says unknown files so not sure what I&#x27;m missing

Lexiepex · Answer

- CleanMyMac:Maybe you have trashed the CleanMyMac already. It sits in Applications or Utilities folder normally.There are many "leftovers", we can do that by hand, but an easier way is (maybe not 100%) using DetectX app:download it here:  http://sqwarq.com/detectx/and run it "all searches", delete everything it finds. Then quit it.Restart the mac.- There has to be done a bit more I think: run a new etrecheck list, and we will see.Lex

estine · Answer

Getting better...Thank you SO MUCH.  I know where some of the storage problem.  I have several movies that were digital copied (Disney kind of stuff).  How do I remove them?  Here is the newest run:EtreCheck version: 2.9.3 (253)Report generated 2016-02-13 12:44:54Download EtreCheck from http://etrecheck.comRuntime 1:33Performance: ExcellentClick the [Support] links for help with non-Apple products.Click the [Details] links for more information about that line.Problem: Computer is too slowHardware Information: ⓘ    MacBook Pro (Retina, Mid 2012)    [Technical Specifications] - [User Guide] - [Warranty &amp; Service]    MacBook Pro - model: MacBookPro10,1    1 2.3 GHz Intel Core i7 CPU: 4-core    8 GB RAM Not upgradeable        BANK 0/DIMM0            4 GB DDR3 1600 MHz ok        BANK 1/DIMM0            4 GB DDR3 1600 MHz ok    Bluetooth: Good - Handoff/Airdrop2 supported    Wireless:  en0: 802.11 a/b/g/n    Battery: Health &#x3D; Normal - Cycle count &#x3D; 79 - SN &#x3D; D8*****************GAFVideo Information: ⓘ    Intel HD Graphics 4000        Color LCD 2880 x 1800    NVIDIA GeForce GT 650M - VRAM: 1024 MBSystem Software: ⓘ    OS X El Capitan 10.11 (15A284) - Time since boot: less than an hourDisk Information: ⓘ    APPLE SSD SM256E disk0 : (251 GB) (Solid State - TRIM: Yes)        EFI (disk0s1) &lt;not mounted&gt; : 210 MB        Recovery HD (disk0s3) &lt;not mounted&gt;  [Recovery]: 650 MB        Macintosh HD (disk1) /  [Startup]: 249.78 GB (12.52 GB free) (Low!)            Encrypted AES-XTS Unlocked            Core Storage: disk0s2 250.14 GB OnlineUSB Information: ⓘ    Apple Inc. FaceTime HD Camera (Built-in)    Apple Inc. Apple Internal Keyboard / Trackpad    Apple Inc. BRCM20702 Hub        Apple Inc. Bluetooth USB Host Controller    VIA Labs, Inc. 4-Port USB 3.0 Hub 500.11 GB        SYMWAVE USB SATA Bridge 500.11 GB        My Book (disk2s1) /Volumes/My Book : 500.11 GB (495.35 GB free)        Realtek USB3.0 Card ReaderThunderbolt Information: ⓘ    Apple Inc. thunderbolt_busGatekeeper: ⓘ    Mac App Store and identified developersSystem Launch Agents: ⓘ    [loaded]    156 Apple tasks    [running]    79 Apple tasksSystem Launch Daemons: ⓘ    [loaded]    198 Apple tasks    [running]    88 Apple tasksLaunch Agents: ⓘ    [loaded]    com.coupons.coupond.plist [Support]    [running]    com.epson.Epson_Low_Ink_Reminder.launcher.plist [Support]    [running]    com.epson.eventmanager.agent.plist [Support]    [loaded]    com.google.keystone.agent.plist [Support]    [loaded]    com.oracle.java.Java-Updater.plist [Support]Launch Daemons: ⓘ    [loaded]    com.adobe.fpsaud.plist [Support]    [loaded]    com.google.keystone.daemon.plist [Support]    [loaded]    com.malwarebytes.MBAMHelperTool.plist [Support]    [loaded]    com.oracle.java.Helper-Tool.plist [Support]User Launch Agents: ⓘ    [loaded]    com.adobe.ARM.[...].plist [Support]    [failed]    com.facebook.videochat.[redacted].plist [Support]User Login Items: ⓘ    iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)    Dropbox    Application  (/Applications/Dropbox.app)    AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)Other Apps: ⓘ    [running]    com.apple.xpc.launchd.oneshot.0x10000009.EtreCheck    [running]    com.getdropbox.dropbox.77472    [running]    org.mozilla.firefox.49632Internet Plug-ins: ⓘ    o1dbrowserplugin: Version: 5.41.3.0 - SDK 10.8 [Support]    Default Browser: Version: 601 - SDK 10.11    NP_2020Player_WEB: Version: 5.0.94.0 - SDK 10.6 [Support]    AdobePDFViewerNPAPI: Version: 11.0.14 - SDK 10.6 [Support]    FlashPlayer-10.6: Version: 20.0.0.306 - SDK 10.6 [Support]    Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]    QuickTime Plugin: Version: 7.7.3    Flash Player: Version: 20.0.0.306 - SDK 10.6 [Support]    googletalkbrowserplugin: Version: 5.41.3.0 - SDK 10.8 [Support]    AdobePDFViewer: Version: 11.0.14 - SDK 10.6 [Support]    CouponPrinter-FireFox_v2: Version: 5.0.3 - SDK 10.6 [Support]    JavaAppletPlugin: Version: Java 8 Update 71 build 15 Check version3rd Party Preference Panes: ⓘ    Flash Player  [Support]    Java  [Support]Time Machine: ⓘ    Time Machine not configured!Top Processes by CPU: ⓘ        67%    softwareupdated        25%    kernel_task         4%    WindowServer         2%    fontd         1%    com.apple.WebKit.WebContent(3)Top Processes by Memory: ⓘ    805 MB    kernel_task    737 MB    firefox    508 MB    softwareupdated    270 MB    mdworker(13)    262 MB    WindowServerVirtual Memory Information: ⓘ    78 MB    Free RAM    7.92 GB    Used RAM (2.17 GB Cached)    1 MB    Swap UsedDiagnostics Information: ⓘ    Feb 13, 2016, 12:31:05 PM    Self test - passed    Feb 13, 2016, 12:30:03 PM    ~/Library/Logs/DiagnosticReports/plugin-container_2016-02-13-123003_[redacted]. crash        org.mozilla.plugincontainer - /Applications/Firefox.app/Contents/MacOS/plugin-container.app/Contents/MacOS/pl ugin-container    Feb 13, 2016, 11:51:47 AM    ~/Library/Logs/DiagnosticReports/EtreCheck_2016-02-13-115147_[redacted].crash        com.etresoft.EtreCheck - /Users/USER/Downloads/EtreCheck 2.app/Contents/MacOS/EtreCheck&lt;Edited by Host&gt;

Lexiepex · Answer

-- In Finder go to the place where the movie(s) are: if you do not want to keep them, mov them t the trash, If you want to keep them copy them first to the external disk.-- there are a few things that have to be removed:(in Finder) Apple SSD (startup disk)-&gt;Library-&gt;LaunchAgents   in that folder delete  com.coupons.coupond.plist (in Finder) Apple SSD (startup disk)-&gt;Library-&gt;InternetPlug-ins   in that folder delete  AdobePDFViewer   and     AdobePDFViewerNPAPI   and     CouponPrinter-FireFox  -- Then in SystemPreferences-&gt;Users&amp;Groups-&gt;LoginItems  remove all entries in there with the minus sign underneath,  when you use Dropbox continuously you can let it be there. This does not uninstall anything, but it will not automatically start and run continuously anymore. You start when you need it by hand.Restart again.Make a new etrecheck list again.I will be back in 3 hours from now.Lex

estine · Answer

I don&#x27;t see "library"....Also trying to delete a couple movies from Itunes and can&#x27;t seem to do that either.  I don&#x27;t see them in finder

etresoft · Answer

Hello estine,Download and run Omni Disk Sweeper (https://www.omnigroup.com/more) to see where your disk space is being used. You now have 12 GB free so you aren&#x27;t in immediate danger, but you really don&#x27;t want to run out of disk space. That will truly wreak havoc on your system. Also, I will have a chat with the Apple moderators about the "&lt;Edited by host&gt;" statements related to your EtreCheck report. The seem to have edited out your battery serial number. But that is not your machine serial number, only the battery serial number. People were concerned about the use of 3rd party batteries and requested that I add the serial number to help identify the batteries that are potentially dangerous and a fire hazard.

estine · Answer

I&#x27;m hitting a wall again.  It isn&#x27;t telling me much and it won&#x27;t let me copy and paste to show you.

Lexiepex · Answer

-- It is easier to remove the movies from iTunes. Select them, remove, remove from disk.-- Finder-&gt;menuPreferences-&gt;Sidebar: check all "Devices"in Finder at the left check the startupdisk (Apple SSD..), on the right there is a folder called Library.Etresoft: there was some non anonymous info in the crash information in the Diagnostics Information.

KimUserName · Answer

Hi Estine:To get to library:Open Finder. From the top menu select "Go". It will display a list. Then press "Option" key and you will see Library displayed.Click on Library.

Lexiepex · Answer

This was the number  D8623133MDUDNMGAF

Lexiepex · Answer

Kim I pointed to the StartupDisk Library not the user Library.

Lexiepex · Answer

Estine, disregard the post from KimUserName.