Macbook pro reboots when waking up from sleep

Question

Macbook pro reboots when waking up from sleep

Hello guys,

For about a week now I am coming across this issue every time I wake my Macbook Pro (9.2) from sleep: open the lid, and it reboots instead of just waking up from sleep. However, this only happens after a sleep time of more than aprox. 30-40 minutes.

Has anyone come across this issue?

Recently I had switched for a Samsung SSD from my old 750gb HDD that came with the mac. Could this be the problem (it did this reboot thing before but only after unplugging the mag safe connector)?

Thanks!

MacBook Pro, OS X El Capitan (10.11.3)

Posted on Feb 13, 2016 9:14 AM

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Answer 1

sterling r

Community Specialist

Feb 14, 2016 2:28 PM in response to claudiuberechet

Howdy claudiuberechet,

It sounds like your computer is restarting on its own when you try to wake it from sleep. I would use this section of the following troubleshooting article about sleep/wake issues on a Mac:

If your Mac doesn‘t sleep or wake when expected

Reset the SMC.

Reset NVRAM.

Disconnect external devices other than your Apple keyboard, mouse, and display. If that resolves the issue, gradually reconnect your devices, testing each time, until you find the device that is interfering with sleep. Then check the documentation that came with the device, or contact the device manufacturer.

Start up in Safe Mode to see if the issue is related to non-Apple startup items, login items, or kernel extensions.

Try to isolate the issue by using another user account.

Thank you for using Apple Support Communities.

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Answer 2

Feb 15, 2016 5:47 AM in response to sterling r

Thanks for the reply! Will try to reset the SMC and the NVRAM and will let you know about the progress. I already tried disconecting external devices and start up in safe mode... but that did not work. Neither by using another user account.

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Answer 3

Feb 15, 2016 11:22 PM in response to sterling r

Still not working after trying everything you've said. Put it to sleep over night and when I wanted to wake it up this morning restarted and was greeted by the following message. I copied the details down below.

Tue Feb 16 09:16:19 2016

*** Panic Report ***

panic(cpu 0 caller 0xffffff8028fd6a9a): Kernel trap at 0xffffff80294397f5, type 13=general protection, registers:

CR0: 0x000000008001003b, CR2: 0x0000000108c0a0c0, CR3: 0x000000002c349000, CR4: 0x00000000001626e0

RAX: 0x0000000000000000, RBX: 0xffffff7faa5ca1e8, RCX: 0x4000000000000000, RDX: 0x0000000000000000

RSP: 0xffffff91341bbd60, RBP: 0xffffff91341bbd70, RSI: 0xffffff7faa5ca1e8, RDI: 0xffffff803b50c000

R8: 0x0000000000000000, R9: 0x0000000000000000, R10: 0x0000000000000000, R11: 0x0000001b9ae077f4

R12: 0xffffff91341bbddc, R13: 0x00000000fffffffd, R14: 0xffffff803b50c000, R15: 0xffffff80fa044000

RFL: 0x0000000000010217, RIP: 0xffffff80294397f5, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x0000000108c0a0c0, Error code: 0x0000000000000000, Fault CPU: 0x0, PL: 0

Backtrace (CPU 0), Frame : Return Address

0xffffff810a903c50 : 0xffffff8028ee5357

0xffffff810a903cd0 : 0xffffff8028fd6a9a

0xffffff810a903eb0 : 0xffffff8028ff4093

0xffffff810a903ed0 : 0xffffff80294397f5

0xffffff91341bbd70 : 0xffffff7faa628307

0xffffff91341bbd90 : 0xffffff7faa6242ca

0xffffff91341bbdc0 : 0xffffff7fa9d43299

0xffffff91341bbe00 : 0xffffff7fa9d3e9c4

0xffffff91341bbe30 : 0xffffff80294b8228

0xffffff91341bbea0 : 0xffffff7fa9d3ea2b

0xffffff91341bbef0 : 0xffffff7fa9d43209

0xffffff91341bbf20 : 0xffffff802916cb88

0xffffff91341bbfb0 : 0xffffff8028fd14b7

Kernel Extensions in backtrace:

com.apple.iokit.IONetworkingFamily(3.2)[4DFA207F-1D23-3DD2-A1FF-F4B90D5D3E3F]@0 xffffff7fa9d36000->0xffffff7fa9d62fff

com.apple.driver.AirPort.Brcm4360(1000.13.1a3)[F81699FD-F0F3-30AC-8977-E96ADE3C 01AA]@0xffffff7faa603000->0xffffff7faacc0fff

dependency: com.apple.driver.corecapture(1.0.4)[16BA9642-2B81-3FEC-BB6F-FE8E8039DDDF]@0xfff fff7faa4fc000

dependency: com.apple.driver.mDNSOffloadUserClient(1.0.1b8)[A7681F63-A76A-308E-82EC-E1E3C61 55A13]@0xffffff7faa1d8000

dependency: com.apple.iokit.IO80211Family(1100.23)[208FCA57-6B2B-3FF2-82F3-3C582B415D5A]@0x ffffff7faa526000

dependency: com.apple.iokit.IOPCIFamily(2.9)[668E3DEE-F98E-3456-92D6-F4FEEA355A72]@0xffffff 7fa972d000

dependency: com.apple.iokit.IONetworkingFamily(3.2)[4DFA207F-1D23-3DD2-A1FF-F4B90D5D3E3F]@0 xffffff7fa9d36000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

15A284

Kernel version:

Darwin Kernel Version 15.0.0: Wed Aug 26 16:57:32 PDT 2015; root:xnu-3247.1.106~1/RELEASE_X86_64

Kernel UUID: 37BC582F-8BF4-3F65-AFBB-ECF792060C68

Kernel slide: 0x0000000028c00000

Kernel text base: 0xffffff8028e00000

__HIB text base: 0xffffff8028d00000

System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)

System uptime in nanoseconds: 118562679463

last loaded kext at 56934050129: com.apple.driver.AudioAUUC 1.70 (addr 0xffffff7fab13d000, size 32768)

loaded kexts:

com.seagate.driver.PowSecDriverCore 5.2.6

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AGPM 110.20.19

com.apple.driver.ApplePlatformEnabler 2.5.1d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.filesystems.autofs 3.0

com.apple.iokit.IOBluetoothSerialManager 4.4.0f4

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleHDAHardwareConfigDriver 272.50

com.apple.driver.AppleHDA 272.50

com.apple.driver.AppleMikeyDriver 272.50

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHV 1

com.apple.driver.AppleBacklight 170.8.1

com.apple.driver.AppleMuxControl 3.11.31

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.0f4

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleFIVRDriver 4.1.0

com.apple.driver.AppleMCCSControl 1.2.13

com.apple.driver.AppleIntelHD4000Graphics 10.0.8

com.apple.driver.AppleLPC 3.1

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.driver.AppleSMCLMU 208

com.apple.driver.AppleIntelFramebufferCapri 10.0.8

com.apple.driver.SMCMotionSensor 3.0.4d1

com.apple.driver.AppleUSBTCButtons 245.4

com.apple.iokit.IOBluetoothUSBDFU 4.4.0f4

com.apple.driver.AppleUSBTCKeyEventDriver 245.4

com.apple.driver.AppleUSBTCKeyboard 245.4

com.apple.driver.AppleIRController 327.5

com.apple.driver.CoreStorageFsck 517

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 37

com.apple.iokit.SCSITaskUserClient 3.7.7

com.apple.iokit.IOAHCIBlockStorage 2.8.0

com.apple.driver.AppleSDXC 1.7.0

com.apple.iokit.AppleBCM5701Ethernet 10.1.11

com.apple.driver.AppleFWOHCI 5.5.2

com.apple.driver.AirPort.Brcm4331 800.20.24

com.apple.driver.AirPort.Brcm4360 1000.13.1a3

com.apple.driver.AppleAHCIPort 3.1.5

com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 4.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 4.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 163

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 11

com.apple.driver.DspFuncLib 272.50

com.apple.kext.OSvKernDSPLib 525

com.apple.driver.CoreCaptureResponder 1

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.driver.AppleGraphicsControl

Model: MacBookPro9,2, BootROM MBP91.00D3.B0C, 2 processors, Intel Core i7, 2.9 GHz, 8 GB, SMC 2.2f44

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3431554638424455302D474E2D4620

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3431554638424455302D474E2D4620

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (7.21.94.136.1a1)

Bluetooth: Version 4.4.3f4 16616, 3 services, 19 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: Samsung SSD 850 EVO 250GB, 250.06 GB

Serial ATA Device: HL-DT-ST DVDRW GS41N

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: FaceTime HD Camera (Built-in)

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: Hub

USB Device: Apple Internal Keyboard / Trackpad

USB Device: IR Receiver

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: USB 3.0 Bus

Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1

Any ideas what can cause this?

Thanks a lot!

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