claudiuberechet
Level 1 (0 points)

Q: Macbook pro reboots when waking up from sleep

Hello guys,

 

For about a week now I am coming across this issue every time I wake my Macbook Pro (9.2) from sleep: open the lid, and it reboots instead of just waking up from sleep. However, this only happens after a sleep time of more than aprox. 30-40 minutes.

 

Has anyone come across this issue?

 

Recently I had switched for a Samsung SSD from my old 750gb HDD that came with the mac. Could this be the problem (it did this reboot thing before but only after unplugging the mag safe connector)?

 

Thanks!

MacBook Pro, OS X El Capitan (10.11.3)

Posted on Feb 13, 2016 9:14 AM

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claudiuberechet

Q: Macbook pro reboots when waking up from sleep

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  • Helpful answers

  • by sterling r,

    sterling r sterling r Feb 14, 2016 2:28 PM in response to claudiuberechet
    Community Specialists
    Feb 14, 2016 2:28 PM in response to claudiuberechet

    Howdy claudiuberechet,

     

    It sounds like your computer is restarting on its own when you try to wake it from sleep. I would use this section of the following troubleshooting article about sleep/wake issues on a Mac:

     

    If your Mac doesn‘t sleep or wake when expected

    • Reset the SMC.
    • Reset NVRAM.
    • Disconnect external devices other than your Apple keyboard, mouse, and display. If that resolves the issue, gradually reconnect your devices, testing each time, until you find the device that is interfering with sleep. Then check the documentation that came with the device, or contact the device manufacturer.
    • Start up in Safe Mode to see if the issue is related to non-Apple startup items, login items, or kernel extensions. 
    • Try to isolate the issue by using another user account. 

     

    Thank you for using Apple Support Communities.  

  • by claudiuberechet,

    claudiuberechet claudiuberechet Feb 15, 2016 5:47 AM in response to sterling r
    Level 1 (0 points)
    Feb 15, 2016 5:47 AM in response to sterling r

    Thanks for the reply! Will try to reset the SMC and the NVRAM and will let you know about the progress. I already tried disconecting external devices and start up in safe mode... but that did not work. Neither by using another user account.

  • by claudiuberechet,

    claudiuberechet claudiuberechet Feb 15, 2016 11:22 PM in response to sterling r
    Level 1 (0 points)
    Feb 15, 2016 11:22 PM in response to sterling r

    Still not working after trying everything you've said. Put it to sleep over night and when I wanted to wake it up this morning restarted and was greeted by the following message. I copied the details down below.

    Screen Shot 2016-02-16 at 09.18.16.png

    Tue Feb 16 09:16:19 2016

     

     

    *** Panic Report ***

    panic(cpu 0 caller 0xffffff8028fd6a9a): Kernel trap at 0xffffff80294397f5, type 13=general protection, registers:

    CR0: 0x000000008001003b, CR2: 0x0000000108c0a0c0, CR3: 0x000000002c349000, CR4: 0x00000000001626e0

    RAX: 0x0000000000000000, RBX: 0xffffff7faa5ca1e8, RCX: 0x4000000000000000, RDX: 0x0000000000000000

    RSP: 0xffffff91341bbd60, RBP: 0xffffff91341bbd70, RSI: 0xffffff7faa5ca1e8, RDI: 0xffffff803b50c000

    R8:  0x0000000000000000, R9:  0x0000000000000000, R10: 0x0000000000000000, R11: 0x0000001b9ae077f4

    R12: 0xffffff91341bbddc, R13: 0x00000000fffffffd, R14: 0xffffff803b50c000, R15: 0xffffff80fa044000

    RFL: 0x0000000000010217, RIP: 0xffffff80294397f5, CS:  0x0000000000000008, SS:  0x0000000000000010

    Fault CR2: 0x0000000108c0a0c0, Error code: 0x0000000000000000, Fault CPU: 0x0, PL: 0

     

     

    Backtrace (CPU 0), Frame : Return Address

    0xffffff810a903c50 : 0xffffff8028ee5357

    0xffffff810a903cd0 : 0xffffff8028fd6a9a

    0xffffff810a903eb0 : 0xffffff8028ff4093

    0xffffff810a903ed0 : 0xffffff80294397f5

    0xffffff91341bbd70 : 0xffffff7faa628307

    0xffffff91341bbd90 : 0xffffff7faa6242ca

    0xffffff91341bbdc0 : 0xffffff7fa9d43299

    0xffffff91341bbe00 : 0xffffff7fa9d3e9c4

    0xffffff91341bbe30 : 0xffffff80294b8228

    0xffffff91341bbea0 : 0xffffff7fa9d3ea2b

    0xffffff91341bbef0 : 0xffffff7fa9d43209

    0xffffff91341bbf20 : 0xffffff802916cb88

    0xffffff91341bbfb0 : 0xffffff8028fd14b7

          Kernel Extensions in backtrace:

             com.apple.iokit.IONetworkingFamily(3.2)[4DFA207F-1D23-3DD2-A1FF-F4B90D5D3E3F]@0 xffffff7fa9d36000->0xffffff7fa9d62fff

             com.apple.driver.AirPort.Brcm4360(1000.13.1a3)[F81699FD-F0F3-30AC-8977-E96ADE3C 01AA]@0xffffff7faa603000->0xffffff7faacc0fff

                dependency: com.apple.driver.corecapture(1.0.4)[16BA9642-2B81-3FEC-BB6F-FE8E8039DDDF]@0xfff fff7faa4fc000

                dependency: com.apple.driver.mDNSOffloadUserClient(1.0.1b8)[A7681F63-A76A-308E-82EC-E1E3C61 55A13]@0xffffff7faa1d8000

                dependency: com.apple.iokit.IO80211Family(1100.23)[208FCA57-6B2B-3FF2-82F3-3C582B415D5A]@0x ffffff7faa526000

                dependency: com.apple.iokit.IOPCIFamily(2.9)[668E3DEE-F98E-3456-92D6-F4FEEA355A72]@0xffffff 7fa972d000

                dependency: com.apple.iokit.IONetworkingFamily(3.2)[4DFA207F-1D23-3DD2-A1FF-F4B90D5D3E3F]@0 xffffff7fa9d36000

     

     

    BSD process name corresponding to current thread: kernel_task

     

     

    Mac OS version:

    15A284

     

     

    Kernel version:

    Darwin Kernel Version 15.0.0: Wed Aug 26 16:57:32 PDT 2015; root:xnu-3247.1.106~1/RELEASE_X86_64

    Kernel UUID: 37BC582F-8BF4-3F65-AFBB-ECF792060C68

    Kernel slide:     0x0000000028c00000

    Kernel text base: 0xffffff8028e00000

    __HIB  text base: 0xffffff8028d00000

    System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)

     

     

    System uptime in nanoseconds: 118562679463

    last loaded kext at 56934050129: com.apple.driver.AudioAUUC 1.70 (addr 0xffffff7fab13d000, size 32768)

    loaded kexts:

    com.seagate.driver.PowSecDriverCore 5.2.6

    com.apple.driver.AudioAUUC 1.70

    com.apple.driver.AGPM 110.20.19

    com.apple.driver.ApplePlatformEnabler 2.5.1d0

    com.apple.driver.X86PlatformShim 1.0.0

    com.apple.filesystems.autofs 3.0

    com.apple.iokit.IOBluetoothSerialManager 4.4.0f4

    com.apple.driver.AppleOSXWatchdog 1

    com.apple.driver.AppleMikeyHIDDriver 124

    com.apple.driver.AppleHDAHardwareConfigDriver 272.50

    com.apple.driver.AppleHDA 272.50

    com.apple.driver.AppleMikeyDriver 272.50

    com.apple.driver.AppleUpstreamUserClient 3.6.1

    com.apple.driver.pmtelemetry 1

    com.apple.iokit.IOUserEthernet 1.0.1

    com.apple.Dont_Steal_Mac_OS_X 7.0.0

    com.apple.driver.AppleHV 1

    com.apple.driver.AppleBacklight 170.8.1

    com.apple.driver.AppleMuxControl 3.11.31

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.0f4

    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

    com.apple.driver.AppleSMCPDRC 1.0.0

    com.apple.driver.AppleFIVRDriver 4.1.0

    com.apple.driver.AppleMCCSControl 1.2.13

    com.apple.driver.AppleIntelHD4000Graphics 10.0.8

    com.apple.driver.AppleLPC 3.1

    com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

    com.apple.driver.AppleThunderboltIP 3.0.8

    com.apple.driver.AppleSMCLMU 208

    com.apple.driver.AppleIntelFramebufferCapri 10.0.8

    com.apple.driver.SMCMotionSensor 3.0.4d1

    com.apple.driver.AppleUSBTCButtons 245.4

    com.apple.iokit.IOBluetoothUSBDFU 4.4.0f4

    com.apple.driver.AppleUSBTCKeyEventDriver 245.4

    com.apple.driver.AppleUSBTCKeyboard 245.4

    com.apple.driver.AppleIRController 327.5

    com.apple.driver.CoreStorageFsck 517

    com.apple.driver.AppleFileSystemDriver 3.0.1

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

    com.apple.BootCache 37

    com.apple.iokit.SCSITaskUserClient 3.7.7

    com.apple.iokit.IOAHCIBlockStorage 2.8.0

    com.apple.driver.AppleSDXC 1.7.0

    com.apple.iokit.AppleBCM5701Ethernet 10.1.11

    com.apple.driver.AppleFWOHCI 5.5.2

    com.apple.driver.AirPort.Brcm4331 800.20.24

    com.apple.driver.AirPort.Brcm4360 1000.13.1a3

    com.apple.driver.AppleAHCIPort 3.1.5

    com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1

    com.apple.driver.AppleSmartBatteryManager 161.0.0

    com.apple.driver.AppleRTC 2.0

    com.apple.driver.AppleACPIButtons 4.0

    com.apple.driver.AppleHPET 1.8

    com.apple.driver.AppleSMBIOS 2.1

    com.apple.driver.AppleACPIEC 4.0

    com.apple.driver.AppleAPIC 1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

    com.apple.nke.applicationfirewall 163

    com.apple.security.quarantine 3

    com.apple.security.TMSafetyNet 8

    com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

    com.apple.kext.triggers 1.0

    com.apple.iokit.IOSerialFamily 11

    com.apple.driver.DspFuncLib 272.50

    com.apple.kext.OSvKernDSPLib 525

    com.apple.driver.CoreCaptureResponder 1

    com.apple.driver.AppleBacklightExpert 1.1.0

    com.apple.driver.AppleGraphicsControl

     

     

     

     

    Model: MacBookPro9,2, BootROM MBP91.00D3.B0C, 2 processors, Intel Core i7, 2.9 GHz, 8 GB, SMC 2.2f44

    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3431554638424455302D474E2D4620

    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3431554638424455302D474E2D4620

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (7.21.94.136.1a1)

    Bluetooth: Version 4.4.3f4 16616, 3 services, 19 devices, 1 incoming serial ports

    Network Service: Wi-Fi, AirPort, en1

    Serial ATA Device: Samsung SSD 850 EVO 250GB, 250.06 GB

    Serial ATA Device: HL-DT-ST DVDRW  GS41N

    USB Device: USB 2.0 Bus

    USB Device: Hub

    USB Device: FaceTime HD Camera (Built-in)

    USB Device: USB 2.0 Bus

    USB Device: Hub

    USB Device: Hub

    USB Device: Apple Internal Keyboard / Trackpad

    USB Device: IR Receiver

    USB Device: BRCM20702 Hub

    USB Device: Bluetooth USB Host Controller

    USB Device: USB 3.0 Bus

    Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1

     

     

    Any ideas what can cause this?

    Thanks a lot!