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error (-1) when i try to restore my iphone

Hello, I'm trying to restore on my Iphone 5c, but I have tried many times, and always of the same error (-1), consulting the log, the bug occurs in the same place, in the Itunes crashe on Update Firmware, not just that. I already I tried several times, with all described methods on help sites here on apple. But always i recevice thesame mistake, someone help? I will provide the error log.


srry for my english and its my first post here




bbupdater: core dump collection disabled

[16:22:01.0123] send_bbupdate_status: sending baseband update status to host

[16:22:01.0123] update_baseband: calling CFNotificationCenterRemoveEveryObserver

[16:22:01.0123] update_baseband: bbupdater error: The operation couldn\U2019t be completed. (BBUpdater error 47 - Failed gatherPersonalizationParameters in second stage)

[16:22:01.0123] Update[Baseband] error - The operation couldn\U2019t be completed. (RamrodErrorDomain error 1004 - update_baseband: failed querying baseband info)

[16:22:01.0123] Update[Baseband] failed - 0 retries remaining...

[16:22:01.0123] 0: RamrodErrorDomain/3ec: update_baseband: failed querying baseband info

[16:22:01.0123] 1: BBUpdater/2f: Failed gatherPersonalizationParameters in second stage

[16:22:01.0123] unable to convert ramrod error 1004

[16:22:01.0123]

[16:22:01.0123] ==== end of device restore output ====

[16:22:01.0124] AMRAuthInstallDeletePersonalizedBundle

[16:22:01.0251] <Restore Device 000000702A1DC310>: Restore failed (result = -1)

[16:22:01.0252] AMRestorePerformRestoreModeRestoreWithError failed with error: -1

[16:22:01.0252] Finished RestoreOS Restore Phase: Failed

[16:22:01.0252] Restore completed, status:-1

[16:22:01.0252] Failure Description:

[16:22:01.0252] Depth:0 Error:AMRestorePerformRestoreModeRestoreWithError failed with error: -1

[16:22:01.0252] Depth:1 Error:A operação não pôde ser concluída. (AMRestoreErrorDomain erro -1 - Failed to handle message type StatusMsg)

[16:22:01.0252] Depth:2 Error:A operação não pôde ser concluída. (AMRestoreErrorDomain erro -1 - failed to update device firmware)

[16:22:01.0252] Depth:3 Error:A operação não pôde ser concluída. (AMRestoreErrorDomain erro -1 - ramrod firmware update failed)

[16:22:01.0252] Depth:4 Error:A operação não pôde ser concluída. (RamrodErrorDomain erro 1004 - update_baseband: failed querying baseband info)

[16:22:01.0252] Depth:5 Error:A operação não pôde ser concluída. (BBUpdater erro 47 - Failed gatherPersonalizationParameters in second stage)

iPhone 5c, iOS 9.2.1

Posted on Feb 13, 2016 8:32 AM

Reply
1 reply

Feb 14, 2016 1:24 PM in response to Ramon Pêgo

Hi Ramon Pêgo,


Thanks for using the Apple Support Communities!


I understand that you are unable to restore your iPhone and have been receiving error -1. It sounds like you have completed some great troubleshooting steps already, but to continue the process, I would first suggest working through the steps provided in the following article.


Check for hardware issues

Errors: 1, 3, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 53, 56, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.

Your device or computer might have a hardware issue that stops the update or restore from completing.

  1. Check that your security software and settings aren't blocking your device from communicating with the Apple update server.
  2. Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
  3. Make sure that your security software and settings are allowing communication between your device and update servers.
  4. If you still see the error message when you update or restore, contact Apple support.

If you still see the error message, check for outdated or modified software.


Get help with iOS update and restore errors - Apple Support


If the issue continues, the next article has some good general steps to work through as well.


Resolve iOS update and restore errors in iTunes - Apple Support


Best!

error (-1) when i try to restore my iphone

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