DropAGear6
Level 1 (4 points)
iPhone

Q: Fairwinds bank Apple Pay help!

So I tried to add my Fairwinds Credit Union debit card to Apple Pay. It then said it needed further verification and gave me a number to called. I called the number and then got an email from Fairwinds saying that my card had just finished veryfying and is ready to use for Apple Pay. But when I go to my wallet it says that it still has the same verification number and won't let me use that card. I have already added a card and it worked fine. I am using an iPhone 6 Plus.

iPhone 6 Plus, iOS 9.2.1

Posted on Feb 13, 2016 8:57 AM

by Jonathan UK,Apple recommended
Jonathan UK Jonathan UK
Level 8 (39,790 points)
Apple Watch
A:

Hi

 

As your card issuer advises that your card is ready for use, try closing the Wallet app and then restarting your iPhone.

 

- To close the Wallet app (and Settings, if it is also open): double-press on the Home button, then swipe up on each app preview.

Posted on Feb 13, 2016 11:03 AM

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DropAGear6

Q: Fairwinds bank Apple Pay help!

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  • Helpful answers

  • by Jonathan UK,Apple recommended

    Jonathan UK Jonathan UK Feb 13, 2016 11:03 AM in response to DropAGear6
    Level 8 (39,790 points)
    Apple Watch
    Feb 13, 2016 11:03 AM in response to DropAGear6

    Hi

     

    As your card issuer advises that your card is ready for use, try closing the Wallet app and then restarting your iPhone.

     

    - To close the Wallet app (and Settings, if it is also open): double-press on the Home button, then swipe up on each app preview.

  • by DropAGear6,

    DropAGear6 DropAGear6 Feb 17, 2016 5:16 AM in response to Jonathan UK
    Level 1 (4 points)
    iPhone
    Feb 17, 2016 5:16 AM in response to Jonathan UK

    Thank you for your reply, unfortunately it didnt work, I tried deleting the card and doing it again. I got a confirmation email saying it has been successfully activated and ready to use but I go to the app and it says it still needs confirmation

  • by Jonathan UK,Apple recommended

    Jonathan UK Jonathan UK Feb 17, 2016 5:21 AM in response to DropAGear6
    Level 8 (39,790 points)
    Apple Watch
    Feb 17, 2016 5:21 AM in response to DropAGear6

    You're welcome.

     

    Given the steps that you have tried, contact your card issuer - perhaps ask to speak directly with their Apple Pay verification team.