Not able to unpair apple watch from watch app. Already reset apple watch!

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Level 1

5 points

Not able to unpair apple watch from watch app. Already reset apple watch!

There was some network problem so did reset of my iPhone settings. After that I connected my watch it showed connection but could't ping my phone or play music etc. so i did reset of my watch. Problem is the watch app shows that iPhone is already paired up not able to unpair my watch and therefore it stops me freom re-pairing my apple watch. After entering apple id to unpair it all it shows error in connection iCloud?

Apple Watch, iOS 9.2, paired with iPhone 6s

Posted on Feb 13, 2016 9:37 AM

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Answer 1

AppleJoe

Community Manager

Feb 14, 2016 2:55 PM in response to shadow0657

Greetings shadow0657,

Thanks for using the Apple Support Communities!

From your post, I understand that you are having trouble unpairing your iPhone and Apple Watch. To begin troubleshooting this situation, I want to make sure you are walking through the process outlined in the following article.

Unpair your Apple Watch and iPhone - Apple Support

If the issue continues, what is the specific error message that you are receiving?

Have a great day!

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Answer 2

shadow0657 Author

Level 1

5 points

Feb 15, 2016 4:43 AM in response to AppleJoe

Yeah this is my problem! I performed a reset from my watch while it was disconnected. Now my Watch is in factory defaults while Watch App shows it still connected and not able to re-pair because of that 😟

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Answer 3

Feb 15, 2016 5:54 AM in response to shadow0657

Hi

Go to watch settings general down to reset erase content & settings

Then repair watch & set back up .

Cheers

Brian

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