kakmarietta
Level 1 (0 points)

Q: word update stuck

The MS Word update got stuck.  I went to one of microsoft mac help communities online.  The suggestion was to log off and then log on holding down the "shift" key, which I did.  A gray screen appeared with only a white box stating "installing software update" and audio saying that I should not shut down until the install has completed.  It's now been 3 hours.  I see a couple of different suggestions online, but not sure the most appropriate.  Any help would be gratefully appreciated.

iMac (24-inch Early 2009), OS X Mavericks (10.9.5)

Posted on Feb 13, 2016 11:04 AM

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kakmarietta

Q: word update stuck

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  • by mende1,

    mende1 mende1 Feb 13, 2016 11:05 AM in response to kakmarietta
    Level 10 (93,329 points)
    Desktops
    Feb 13, 2016 11:05 AM in response to kakmarietta

    As it looks like the update got stuck, I'm afraid the only solution is to restart your Mac and see if Word works properly after the restart. Then, try reinstalling the update.

  • by kakmarietta,

    kakmarietta kakmarietta Feb 13, 2016 11:18 AM in response to mende1
    Level 1 (0 points)
    Feb 13, 2016 11:18 AM in response to mende1

    Even though the explicit instructions are to not restart in order to avoid damage to the computer?

  • by mende1,

    mende1 mende1 Feb 13, 2016 11:46 AM in response to kakmarietta
    Level 10 (93,329 points)
    Desktops
    Feb 13, 2016 11:46 AM in response to kakmarietta

    It's the only option you have. Note that the update should have finished hours ago if it went well, so do not expect it to be installed if you keep on waiting. A restart is your only option.

     

    (I hope you have a backup of your files).

  • by kakmarietta,

    kakmarietta kakmarietta Feb 13, 2016 2:06 PM in response to mende1
    Level 1 (0 points)
    Feb 13, 2016 2:06 PM in response to mende1

    Always use time machine.  Worked and no data lost.  Simpler than  thought.  Thanks for your help.

  • by Raicya,

    Raicya Raicya Feb 14, 2016 7:09 AM in response to kakmarietta
    Level 3 (913 points)
    iPad
    Feb 14, 2016 7:09 AM in response to kakmarietta

    kakmarietta wrote:

     

    The MS Word update got stuck.  I went to one of microsoft mac help communities online.  The suggestion was to log off and then log on holding down the "shift" key, which I did.  A gray screen appeared with only a white box stating "installing software update" and audio saying that I should not shut down until the install has completed.  It's now been 3 hours. 

     

    FYI: When updating MS Office products I always close the browser first and the update never stuck.