Apple has discontinued the one to one program. I need this program and cannot renew. Are they offering an alternative?

lindafromalliance wrote:

I hope that Apple hears the complaints of the community and does something to fix this problem.

This is a user to user support forum. Apple does not participate here. If you want to tell Apple about your concerns, you can use the feedback page here, http://www.apple.com/feedback and click on the appropriate link. As you know they still conduct the workshops, and in my experience with them, and I'm a senior citizen as well, they are more than willing to work somewhat one on one with some people to ensure your understanding. You just don't quite get the one hour personal service as before. Either way, the only way to let Apple know you would like to change is to use the feedback link.

I agree with Chris on the Workshop Program

It has been my experience in "teaching" computer skills to folks 'one on one' that the "student" learns by DOING anyway... I would sit idly by while the student did what I instructed as the 'lesson for the day' = thus wasting my time and their money

I would not want to pay good money for someone to actually point and click and type FOR me if I were learning

You may find that this forum is a very good resource for when you get "stumped" by something

I recommend the [Help] menu - both in the Finder and "IN-App" - then searching with very general search term (too much 'asking a question' confuses the search engine, it seems) -- the Help file is pretty much ALL of Apple's knowledge base regarding the USE of whatever the App or Mac features and functions

MaNy Apps have something like a "Get to know" section as well in the Help file

We'll try our best to make you "feel" as if it were One-To-One here 😉

Congratulations on your AR. I wonder if they need help at your local Apple Store.

Hello Linda,

I have to say that is my one experience with Apple that fell flat. I booked a one to one course here in the UK which meant 12 lessons for £80 ( quite a lot in 2007). The conditions for the 'lessons' were appalling with children running wild in the store and the person in charge talking at a rate of knots which made it difficult to understand. I was asked to go (it was 30 miles away) at times to suit them. I did two of them but it was an impossible strain and they were totally unwilling to refund a proportion of the payments.

I agree with you entirely about being taken advantage of.

As I replied to gail in another thread - Aww Shucks (w/o the picture this time)

Alas... never finished college 😉 - one Retail Job current (nationwide? I get this notice for my two closest Store locations filter)

https://jobs.apple.com/us/search?job=USALP&openJobId=USALP#&openJobId=USALP

I am more interested in the At Home Advisor (AHA) positions - regular chain of command hierarchy - but it seems they want you to be "in proximity" of a geographical area (go figger, it is a "virtual" job!). The "upper echelon" appears to be in Austin, and likely an office job - expanding "language support" as we speak (a few supervisory posted 21Jan)

All AHAs get a NEW MBPro, fine headgear & Internet Service provided

1. I liked the Edsel
2. I want NEW one
3. no can do - don't make 'em
4. 😢 .

HAVE NICE DAY!

< NOT an emoji 😎

I'll give young Timothy a call to see if I can get the ball rolling. 🙂

?

Da CEO. I made a funny.

[snicker]

And ask him to? {micromanage?} = bigger fish to fry, methinx ⚠

I agree with this complaint. It has been one of the best parts of Apple. Not only have they discontinued the one to one, but their workshop offerings are slim to none at the same time.

Especially given the constant changes and upgrades to their devices, they need to offer more support.

I was told I could continue to sign up for my one to one until my year expired, but if you think i can find out that option in support..... it's nowhere to be found except for physically going to the store.

Don't leave us now Apple. I've swayed many a folk to switch over to Apple on the selling price of above and beyond support, which is now dwindling.

caryann99 wrote:

Don't leave us now Apple. I've swayed many a folk to switch over to Apple on the selling price of above and beyond support, which is now dwindling.

Apple is not reading here. Use the feedback link Chris gave above.

consider Apple's partner's in providing training - https://locate.apple.com/

1. dedicated training companies
2. consultants (may be more flexible in their offerings)

If you can make it "feel" like Apple hasn't lied to me, and therefore stolen my money in doing so with a bait and switch, then I will "feel" like you are still not horrible people.

The issue is not in how you see how your time is being wasted by watching your students learning how they have paid to be taught, but in how the service was sold, and in how that service was, after having been sold, was changed, downgraded and, ultimately, withheld. The focus here has nothing to do with how you "feel" as a """genius""" in teaching your 1-person class, but in how the guest/customer/student feels they have been serviced, given the instruction they have received given what they were promised and then paid for.

The one time I scheduled an appointment, I had my dad carry my machine to the store, as I had had recent knee surgery. I was told that they had no record of my appointment, the "genius" had no other appointments in my place, was "technically" available, and couldn't, wouldn't, help me. For this I paid 2x as much as i would have than if I had bought a PC. Naples, FL store. F#@$ me, is the message I got.