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Apple has discontinued the one to one program. I need this program and cannot renew. Are they offering an alternative?

Apple is not allowing anyone to renew the one to one because they discontinued it. I was told that I would have one to one support for 3 years after I purchased my computer. ( with renewals) I really feel like Apple has let its customers down. We need one to one support for the products that we purchased. I would have returned my computer and never changed to Apple if it had not been for the one to one support that allowed me to understand how to use my imac, macbook air and iphone 6. I hope that Apple hears the complaints of the community and does something to fix this problem. At least let me finish out my renewal time. I use the workshops but they are not enough to help me personally. I feel taken advantage of by Apple at this point. There are many senior citizens out there that need this help as well.

iMac, also have macbook air and iphone6

Posted on Feb 13, 2016 9:58 AM

Best reply

ChrisJ4203

Level 10

230,449 points

Posted on Feb 13, 2016 10:02 AM

lindafromalliance wrote:

I hope that Apple hears the complaints of the community and does something to fix this problem.

This is a user to user support forum. Apple does not participate here. If you want to tell Apple about your concerns, you can use the feedback page here, http://www.apple.com/feedback and click on the appropriate link. As you know they still conduct the workshops, and in my experience with them, and I'm a senior citizen as well, they are more than willing to work somewhat one on one with some people to ensure your understanding. You just don't quite get the one hour personal service as before. Either way, the only way to let Apple know you would like to change is to use the feedback link.

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48 replies

java5656

Level 1

8 points

May 12, 2016 1:06 PM in response to ChitlinsCC

I really appreciate your advise. one question. You mentioned using help menu in finder and "In-App" What is In-App??? Thanks Java

ChitlinsCC

Level 7

20,930 points

May 12, 2016 1:38 PM in response to java5656

"IN" Apple Mail "APP", the "Help" menu looks like this

java5656

Level 1

8 points

May 12, 2016 1:43 PM in response to ChitlinsCC

WOW, that was fast!!! Many Thanks

BigR4

Level 1

4 points

Aug 26, 2016 5:34 PM in response to lindafromalliance

I totally agree. Apple has always been known for its customer support. I feel Apple is getting away from what made them special. Without One to One, we could never learn all that an Apple product offers. What a shame. I've written several times to the company but have never ever received a response.

Aug 27, 2016 10:19 AM in response to BigR4

BigR4 wrote:

Without One to One, we could never learn all that an Apple product offers. `

"We" who? Certainly not most people or the program wouldn't have been abandoned.

There lots of private consultants who you can hire to help you learn things about you aren't able to figure out on your own.

Sep 27, 2016 9:24 AM in response to lindafromalliance

my friend bought a new mac and purchased a one to one for me and now i can't use it, so i just realized i can't renew it

ChitlinsCC

Level 7

20,930 points

Sep 27, 2016 10:43 AM in response to coolbreeze77

Contact the Store Manager - the only one with authority to do anything about it

Oct 14, 2016 7:14 AM in response to lindafromalliance

yes i agree greta allwein ,

i bought my mac last august, and have not the opportunity to use my one to one i've been ill and unable to attend classes please help me to understand my mac and renew my one to one for i have 2 more years left on my one to ones

desperate in clarence

babowa

Level 9

78,165 points

Oct 14, 2016 8:03 AM in response to coolbreeze77

You cannot renew the one to one program.

You might want to check your location/area for Mac user groups which might be helpful for general questions.

If you have a specific question, post it and we'll be glad to help.

ChitlinsCC

Level 7

20,930 points

Oct 14, 2016 9:03 AM in response to coolbreeze77

coolbreeze77 wrote:

yes i agree greta allwein ,

i bought my mac last august, and have not the opportunity to use my one to one i've been ill and unable to attend classes please help me to understand my mac and renew my one to one for i have 2 more years left on my one to ones

desperate in clarence

with regard to your unused 1-1 money spent, only the Apple Store Manager can help you there. I have seen "contact the Store Manager" answer marked "Correct" many times, but do not recall anyone coming back and telling us what the Manager actually DID about it.

Free option at the Apple Store are

Workshops - Apple Store - Apple

http://www.apple.com/retail/learn/

If you need special attention, you may find you can hire

Apple Consultants Network - Your Local Expert

https://consultants.apple.com/us/

Nov 9, 2016 9:39 AM in response to lindafromalliance

can I arrange a meeting at the Genius Bar?

babowa

Level 9

78,165 points

Nov 9, 2016 9:44 AM in response to Ciderfour

You can make an appointment at the Genius Bar by contacting Apple support. These are user to user tech forums here.

jwnix

Level 1

4 points

Nov 9, 2016 9:57 PM in response to IdrisSeabright

WHERE would one find these 'private consultants??? its been my experience that Apple won't allow non-employees to do this and they certainly don't allow their employees to do so....

Nov 10, 2016 5:15 AM in response to jwnix

Do an interest search for something like "mac consultants XXXXX" but replace the x's with your zip code. If consultants doesn't bring up anything, try other terms like trainer, teacher, instructor.

ChitlinsCC

Level 7

20,930 points

Nov 10, 2016 6:40 AM in response to jwnix

Find Your Local Apple Consultant

https://consultants.apple.com/us/search

Apple has discontinued the one to one program. I need this program and cannot renew. Are they offering an alternative?