lindafromalliance
Level 1
(10 points)
Q: Apple has discontinued the one to one program. I need this program and cannot renew. Are they offering an alternative?
Apple is not allowing anyone to renew the one to one because they discontinued it. I was told that I would have one to one support for 3 years after I purchased my computer. ( with renewals) I really feel like Apple has let its customers down. We need one to one support for the products that we purchased. I would have returned my computer and never changed to Apple if it had not been for the one to one support that allowed me to understand how to use my imac, macbook air and iphone 6. I hope that Apple hears the complaints of the community and does something to fix this problem. At least let me finish out my renewal time. I use the workshops but they are not enough to help me personally. I feel taken advantage of by Apple at this point. There are many senior citizens out there that need this help as well.
iMac, also have macbook air and iphone6
ChitlinsCC
Level 5
(7,529 points)
I agree with Chris on the Workshop Program
It has been my experience in "teaching" computer skills to folks 'one on one' that the "student" learns by DOING anyway... I would sit idly by while the student did what I instructed as the 'lesson for the day' = thus wasting my time and their money
I would not want to pay good money for someone to actually point and click and type FOR me if I were learning
You may find that this forum is a very good resource for when you get "stumped" by something
I recommend the [Help] menu - both in the Finder and "IN-App" - then searching with very general search term (too much 'asking a question' confuses the search engine, it seems) -- the Help file is pretty much ALL of Apple's knowledge base regarding the USE of whatever the App or Mac features and functions
MaNy Apps have something like a "Get to know" section as well in the Help file
We'll try our best to make you "feel" as if it were One-To-One here
