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Feb 13, 2016 7:34 PM in response to Tae Seungby ChitlinsCC,We probably can't answer your direct question definitively - but this seems to give the instructions (in no uncertain terms)
Exchange Process
Please choose one of the following options below. We will need to verify your Mac, iPad, iPhone or iPod serial number as part of the exchange process so please find your serial number in advance. Finding your device serial number is easy.
- Exchange your adapter(s) at your local Apple Store (Genius Bar reservation recommended) or an Authorized Apple Service Provider.
- Contact Apple Support. <<<<< this is a contextual LINK in the article below*
Customers who purchased a World Travel Adapter Kit should use one of the options above to exchange their affected parts.
* from https://www.apple.com/support/ac-wallplug-adapter/