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My Mac Pro (Mid 2012) running SLOW

I ran EtreCheck and this is the report. Thank you!


EtreCheck version: 2.9.3 (253)

Report generated 2016-02-13 22:41:02

Download EtreCheck from http://etrecheck.com

Runtime 3:12

Performance: Good


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Check files] link for help with unknown files.


Problem: Computer is too slow


Hardware Information:

MacBook Pro (13-inch, Mid 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro9,2

1 2.5 GHz Intel Core i5 CPU: 2-core

4 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 709 - SN = 9G34505BFD3MB


Video Information:

Intel HD Graphics 4000

Color LCD 1280 x 800


System Software:

OS X El Capitan 10.11.3 (15D21) - Time since boot: about 3 hours


Disk Information:

APPLE HDD HTS545050A7E362 disk0 : (500.11 GB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 498.88 GB (246.17 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 499.25 GB Online


HL-DT-ST DVDRW GS41N ()


USB Information:

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Gatekeeper:

Mac App Store and identified developers


Unknown Files:

/Library/LaunchAgents/com.papercut.client.plist

One unknown file found. [Check files]


Kernel Extensions:

/Library/Application Support/VirtualBox

[loaded] org.virtualbox.kext.VBoxDrv (5.0.4) [Support]

[loaded] org.virtualbox.kext.VBoxNetAdp (5.0.4) [Support]

[loaded] org.virtualbox.kext.VBoxNetFlt (5.0.4) [Support]

[loaded] org.virtualbox.kext.VBoxUSB (5.0.4) [Support]


/System/Library/Extensions

[not loaded] com.roxio.BluRaySupport (1.1.6) [Support]


~/Library/Services/ToastIt.service/Contents/MacOS

[not loaded] com.roxio.TDIXController (2.0) [Support]


System Launch Agents:

[killed] com.apple.AssetCacheLocatorService.plist

[killed] com.apple.BezelUI.plist

[killed] com.apple.CallHistoryPluginHelper.plist

[killed] com.apple.CallHistorySyncHelper.plist

[killed] com.apple.EscrowSecurityAlert.plist

[killed] com.apple.FolderActionsDispatcher.plist

[killed] com.apple.Maps.pushdaemon.plist

[killed] com.apple.Safari.SafeBrowsing.Service.plist

[killed] com.apple.cloudphotosd.plist

[killed] com.apple.cmfsyncagent.plist

[killed] com.apple.coreservices.appleid.authentication.plist

[killed] com.apple.icloud.fmfd.plist

[killed] com.apple.photolibraryd.plist

[killed] com.apple.printtool.agent.plist

[killed] com.apple.reversetemplated.plist

[killed] com.apple.scopedbookmarkagent.xpc.plist

[killed] com.apple.telephonyutilities.callservicesd.plist

[loaded] 158 Apple tasks

[running] 61 Apple tasks

17 processes killed due to insufficient RAM


System Launch Daemons:

[killed] com.apple.AssetCacheLocatorService.plist

[killed] com.apple.softwareupdated.plist

[killed] com.apple.tccd.system.plist

[killed] com.apple.wdhelper.plist

[killed] com.apple.xpc.smd.plist

[loaded] 195 Apple tasks

[running] 87 Apple tasks

5 processes killed due to insufficient RAM


Launch Agents:

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist [Support] [Details]

[loaded] com.cisco.anyconnect.gui.plist [Support]

[loaded] com.google.keystone.agent.plist [Support]

[running] com.papercut.client.plist [Support]


Launch Daemons:

[loaded] com.adobe.ARMDC.Communicator.plist [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist [Support]

[loaded] com.adobe.fpsaud.plist [Support]

[running] com.cisco.anyconnect.vpnagentd.plist [Support]

[running] com.crashplan.engine.plist [Support]

[loaded] com.google.keystone.daemon.plist [Support]

[loaded] com.hikvision.iVMS-4200.plist [Support]

[loaded] com.microsoft.office.licensing.helper.plist [Support]

[loaded] org.virtualbox.startup.plist [Support]

[loaded] One Apple task


User Launch Agents:

[running] com.spotify.webhelper.plist [Support]

[loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist [Support]

[loaded] org.virtualbox.vboxwebsrv.plist [Support]


User Login Items:

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Android File Transfer Agent UNKNOWN (missing value)

CrashPlan menu bar Application (/Applications/CrashPlan.app/Contents/Helpers/CrashPlan menu bar.app)

Box Sync Application (/Applications/Box Sync.app)

Spotify Application Hidden (/Applications/Spotify.app)


Other Apps:

[running] com.box.sync.47392

[running] com.etresoft.EtreCheck.107552

[running] com.google.android.mtpagent.90912


Internet Plug-ins:

WebVideoPlugin: Version: 3.0.4.14 - SDK 10.7 [Support]

o1dbrowserplugin: Version: 5.41.3.0 - SDK 10.8 [Support]

Unity Web Player: Version: UnityPlayer version 4.6.4f1 - SDK 10.6 [Support]

Default Browser: Version: 601 - SDK 10.11

AdobePDFViewerNPAPI: Version: 15.010.20056 - SDK 10.8 [Support]

FlashPlayer-10.6: Version: 20.0.0.306 - SDK 10.6 [Support]

Silverlight: Version: 5.1.20913.0 - SDK 10.6 [Support]

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 20.0.0.306 - SDK 10.6 [Support]

googletalkbrowserplugin: Version: 5.41.3.0 - SDK 10.8 [Support]

SharePointBrowserPlugin: Version: 14.5.7 - SDK 10.6 [Support]

AdobePDFViewer: Version: 15.010.20056 - SDK 10.8 [Support]

JavaAppletPlugin: Version: 15.0.1 - SDK 10.11 Check version


User internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Support]


3rd Party Preference Panes:

Flash Player [Support]


Time Machine:

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 498.88 GB Disk used: 252.71 GB

Destinations:

LaCie [Local]

Total size: 900.18 GB

Total number of backups: 4

Oldest backup: 7/22/15, 04:00

Last backup: 11/2/15, 00:12

Size of backup disk: Adequate

Backup size 900.18 GB > (Disk used 252.71 GB X 3)


Top Processes by CPU:

8% WindowServer

8% kernel_task

6% Safari

5% hidd

4% com.apple.WebKit.Plugin.64


Top Processes by Memory:

1.04 GB com.apple.WebKit.WebContent(19)

606 MB kernel_task

152 MB com.apple.WebKit.Plugin.64

90 MB Safari

66 MB Finder


Virtual Memory Information:

30 MB Free RAM

3.97 GB Used RAM (507 MB Cached)

16 MB Swap Used


Diagnostics Information:

Feb 13, 2016, 07:08:19 PM Self test - passed

Feb 11, 2016, 05:02:51 PM ~/Library/Logs/DiagnosticReports/fontd_2016-02-11-170251_[redacted].crash

/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Support/fontd

Feb 11, 2016, 05:02:46 PM ~/Library/Logs/DiagnosticReports/fontd_2016-02-11-170246_[redacted].crash

MacBook, Mac OS X (10.5.6)

Posted on Feb 13, 2016 7:46 PM

Reply
Question marked as Best reply

Posted on Feb 13, 2016 8:06 PM

/Library/LaunchAgents/com.papercut.client.plist


It appears this application is flagged as unknown. You might want to uninstall it and see if that helps.


It also appears that your current amount of RAM at 4 GB is low for your workload since within three hours of running already the system has had to kill a number of its processes. You might want to consider increasing the installed amount of RAM.

7 replies
Question marked as Best reply

Feb 13, 2016 8:06 PM in response to chinita_chang

/Library/LaunchAgents/com.papercut.client.plist


It appears this application is flagged as unknown. You might want to uninstall it and see if that helps.


It also appears that your current amount of RAM at 4 GB is low for your workload since within three hours of running already the system has had to kill a number of its processes. You might want to consider increasing the installed amount of RAM.

Feb 13, 2016 8:08 PM in response to chinita_chang

Hi Chinita_Chang:


You are running El Capitan version 10.11.3.

It runs much better with at least 8GB of RAM.


Check out OWC website, they specialize in Mac upgrades. http://eshop.macsales.com/shop/memory/Apple_MacBook_MacBook_Pro/Upgrade/DDR3_160 0MHz_SDRAM


Here is a video showing how to install memory. http://eshop.macsales.com/installvideos/macbookpro_13_unibody_mid12/


It is very easy to install yourself.


Kim

Feb 13, 2016 8:42 PM in response to chinita_chang

First and most important: DO NOT delete any files because of a warning from that app. The warnings are completely meaningless.

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any one of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES All Messages

from the log list on the left. If you don't see that list, select

View Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

My Mac Pro (Mid 2012) running SLOW

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