jodus89
Level 1 (0 points)

Q: iPhone 6s Plus Touch ID sensor intermittently working

JJust got a brand new 128gb 6s plus. Touch ID sensor works about 1/4 of the time. Will not even acknowledge fingerprint or double tap. Any ideas?

Posted on Feb 13, 2016 9:35 PM

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jodus89

Q: iPhone 6s Plus Touch ID sensor intermittently working

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  • by gail from maine,

    gail from maine gail from maine Feb 13, 2016 9:38 PM in response to jodus89
    Level 7 (26,971 points)
    iCloud
    Feb 13, 2016 9:38 PM in response to jodus89

    Have you tried deleting the fingerprint and re-doing it? Have you tried recording the fingerprint from more than one of your fingers? Can you tell us if you have tried any troubleshooting at all? Take a look at the bottom of this support article for additional help:

     

    iPhone 5s: Using Touch ID

     

    Cheers,

     

    GB

  • by jodus89,

    jodus89 jodus89 Feb 13, 2016 9:48 PM in response to gail from maine
    Level 1 (0 points)
    Feb 13, 2016 9:48 PM in response to gail from maine

    I have tried all you have mentioned. It seems to be a hardware issue, the sensor doesn't seem to be recognizing anything. Cannot use any feature that has Touch ID, even the double tap for access to the upper part of the screen. I have taken my screen protector off, case off and cleaned everything multiple times with no success.

  • by gail from maine,

    gail from maine gail from maine Feb 13, 2016 9:53 PM in response to jodus89
    Level 7 (26,971 points)
    iCloud
    Feb 13, 2016 9:53 PM in response to jodus89

    Then you need to take it back to the Apple Store or the AASP provider to have it looked at. If the hardware is defective, they will replace the device, so be sure to make an iCloud or iTunes (or both) backup before you take it in, so that if you do get a new device you can restore that device from the backup you made:

     

    SET UP NEW DEVICE FROM BACKUP

     

    Best of luck,

     

    GB

  • by love repair,

    love repair Feb 13, 2016 10:15 PM in response to jodus89
    Level 1 (60 points)
    Feb 13, 2016 10:15 PM in response to jodus89

    Don't blow off getting this phone in for a warranty swap with Apple.  You will regret it if you don't.   The fingerprint sensor is required to avoid error 53 at any software update.