Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

dropped my iphone 5s and it doesnt work

Hi all,


I've recently dropped my iPhone and it just stays on the apple logo screen i need my phone asap


Thanks in advance

iPhone 5s, iOS 9.2.1

Posted on Feb 13, 2016 10:52 PM

Reply
2 replies

Feb 13, 2016 10:57 PM in response to Saranama

You most likely damaged it to the point of needing service, but to be sure, try the following.

-Complete a hard reset by holding both the sleep/wake button and the power button at the same time until it turns black, then shows the Apple Logo again.

-Put the device into recovery mode and attempt to restore in iTunes.

-Try using DFU Mode to restore it via iTunes (Google it).

-Set up service by contacting Apple or find a service location. Apple Service Answer Center

dropped my iphone 5s and it doesnt work

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.