Viikandy

Q: My iPhone 5 would not restore or re boot when connected to usb iTunes it showed the apple logo then the connection symbol only. When I try to restore or update, the responds I receive is 'unknown error (2001).  How can I fix this?

My iPhone 5 would not restore or re boot when connected to usb iTunes it showed the apple logo then the connection symbol only. When I try to restore or update, the responds I receive is 'unknown error (2001).  How can I fix this?

iPhone 5

Posted on Feb 14, 2016 2:55 AM

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Q: My iPhone 5 would not restore or re boot when connected to usb iTunes it showed the apple logo then the connection symbol only. Wh ... more

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  • by sterling r,

    sterling r sterling r Feb 15, 2016 11:11 AM in response to Viikandy
    Community Specialists
    Feb 15, 2016 11:11 AM in response to Viikandy

    Hi there Viikandy,

     

    It sounds like your phone is not restoring due to an unknown error when you connect it to your computer. I would first use the troubleshooting in the following article to help you troubleshoot that:

     

    Resolve iOS update and restore errors in iTunes

     

    If the issue persists, there is more specific troubleshooting for that exact error number in the following article:

     

    Get help with iOS update and restore errors

    Check your USB connections

    Errors: 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650, 2000, 2001, 2002, 2005, 2006, 2009, 4005, 4013, 4014. You might also see a message that includes "invalid response."

    If the USB connection between your device and computer is interrupted, you might not be able to update or restore.

    To narrow down the issue, try different equipment:

    If you still see the error message, check for hardware issues.

     

    Thank you for using Apple Support Communities.