iMac 3d part software updates don't work

Question

i Have an iMac 27 running OS 10.11.3 24GB RAM and enough space on the hard drive . Have now two 3d party softwares/applications that require updates. The softwares download the updates and then ask for ok to shut down for installation of update. This is done , but no update has bee executed and again the same update request pops up on the old software version. I can manage this with a manual download from the vendors web page , but this is not how it should work! Any idea where this can be fixed/adjusted ?

rkaufmann87 · Answer

Have you been in touch with the developers of the apps to see if they are aware of similar issues?

maxrobert · Answer

Yes, with one of them. They suggested to uninstall and reinstall from scratch , but eventually that didn&#x27;t solve the issue . The strange thing is that I have the same softwares on my MacBook Air , and there they "autoupdate" as they&#x27;re supposed to !This would indicate that there&#x27;s some setting on my iMac that prevents these updates to update!?

Allan Eckert · Answer

Please download and install EtreCheck from http://etrecheck.com/ on your iMac.Run it and post the report here.

rkaufmann87 · Answer

I agree with Alan, post an EtreCheck report of your system as your reply to this message. If you want to learn what EtreCheck is, click the link Alan provided.

maxrobert · Answer

I did already delete the ADWARE mentioned below!EtreCheck version: 2.9.4 (254)Report generated 2016-02-14 22:56:42Download EtreCheck from http://etrecheck.comRuntime 2:31Performance: ExcellentClick the [Support] links for help with non-Apple products.Click the [Details] links for more information about that line.Click the [Remove] links to remove adware.Problem: Other problemDescription:Some software and app autoupdates don’t work. The download seems to be running, once I’m asked for OK to close the app for update installation , the software restarts in the same old version and again askes for the same updateHardware Information: ⓘ    iMac (27-inch, Late 2012)     [Technical Specifications] - [User Guide] - [Warranty &amp; Service]    iMac - model: iMac13,2    1 3,4 GHz Intel Core i7 CPU: 4-core    24 GB RAM Upgradeable - [Instructions]        BANK 0/DIMM0            4 GB DDR3 1600 MHz ok        BANK 1/DIMM0            4 GB DDR3 1600 MHz ok        BANK 0/DIMM1            8 GB DDR3 1600 MHz ok        BANK 1/DIMM1            8 GB DDR3 1600 MHz ok    Bluetooth: Good - Handoff/Airdrop2 supported    Wireless:  en1: 802.11 a/b/g/nVideo Information: ⓘ    NVIDIA GeForce GTX 675MX - VRAM: 1024 MB        iMac 2560 x 1440System Software: ⓘ    OS X El Capitan 10.11.3 (15D21) - Time since boot: less than an hourDisk Information: ⓘ    APPLE HDD ST1000DM003 disk1 : (1 TB) (Rotational)        EFI (disk1s1) &lt;not mounted&gt; : 210 MB         Recovery HD (disk1s3) &lt;not mounted&gt;  [Recovery]: 650 MB         Macintosh HD (disk2) / : 1.11 TB (222.18 GB free)            Core Storage: disk0s2 120.99 GB Online            Core Storage: disk1s2 999.34 GB Online    APPLE SSD SM128E disk0 : (121,33 GB) (Solid State - TRIM: Yes)        EFI (disk0s1) &lt;not mounted&gt; : 210 MB         Boot OS X (disk0s3) &lt;not mounted&gt; : 134 MB         Macintosh HD (disk2) / : 1.11 TB (222.18 GB free)            Core Storage: disk0s2 120.99 GB Online            Core Storage: disk1s2 999.34 GB Online    ST1000LM024 HN-M101MBB disk3 : (1 TB) (Rotational)        EFI (disk3s1) &lt;not mounted&gt; : 210 MB         External documents (disk3s2) /Volumes/External documents : 800.20 GB (305.33 GB free)        External diverse (disk3s3) /Volumes/External diverse : 199.52 GB (143.76 GB free)USB Information: ⓘ    Apple, Inc. Keyboard Hub         Apple Inc. Apple Keyboard     Apple Inc. FaceTime HD Camera (Built-in)     Apple Inc. BRCM20702 Hub         Apple Inc. Bluetooth USB Host Controller     VIA Labs, Inc.          USB3.0 Hub                  VIA Labs, Inc.          USB2.0 Hub                      TerraTec GmbH Cinergy T¬≤     Apple Inc. MacBook Air SuperDrive Thunderbolt Information: ⓘ    Apple Inc. thunderbolt_bus        LaCie Rugged miniGatekeeper: ⓘ    Mac App Store and identified developersAdware: ⓘ    /Library/InputManagers/CTLoader    One adware file found. [Remove]Kernel Extensions: ⓘ        /Library/Extensions    [loaded]    com.logmein.hamachi (1.0.0 - 2016-01-28) [Support]        /System/Library/Extensions    [loaded]    com.Cycling74.driver.Soundflower (1.5.3 - SDK 10.6 - 2016-02-01) [Support]    [not loaded]    com.elgato.driver.DontMatchAfaTech (1.1 - 2016-02-01) [Support]    [not loaded]    com.elgato.driver.DontMatchCinergy450 (1.1 - 2016-02-01) [Support]    [not loaded]    com.elgato.driver.DontMatchCinergyXS (1.1 - 2016-02-01) [Support]    [not loaded]    com.elgato.driver.DontMatchEmpia (1.1 - 2016-02-01) [Support]    [not loaded]    com.elgato.driver.DontMatchVoyager (1.1 - 2016-02-01) [Support]    [not loaded]    com.globaldelight.driver.VoilaDevice (1.1 - SDK 10.1 - 2016-02-01) [Support]    [loaded]    com.hzsystems.terminus.driver (4 - 2016-02-01) [Support]    [not loaded]    com.iospirit.driver.rbiokithelper (1.5.5 - 2016-02-01) [Support]    [loaded]    com.logmein.driver.LogMeInSoundDriver (4.1.55f95 - 2016-02-01) [Support]    [not loaded]    com.orderedbytes.driver.ControllerMateFamily (4.4.3 - 2016-02-01) [Support]    [not loaded]    com.paceap.kext.pacesupport.master (5.7 - 2016-02-01) [Support]    [not loaded]    com.parallels.kext.ConnectUSB (3.0.0 - 2016-02-01) [Support]    [not loaded]    com.parallels.kext.Pvsnet (3.0 - 2016-02-01) [Support]    [not loaded]    com.parallels.kext.hypervisor (3.0 - 2016-02-01) [Support]    [not loaded]    com.parallels.kext.vmmain (3.0 - 2016-02-01) [Support]        /System/Library/Extensions/ControllerMate.kext/Contents/PlugIns    [not loaded]    com.orderedbytes.driver.CMADBDevices (4.3.10 - 2011-10-14) [Support]    [not loaded]    com.orderedbytes.driver.CMUSBDevices (4.4.3 - 2011-10-14) [Support]    [not loaded]    com.orderedbytes.driver.CMUSBKeyboard (4.4.3 - 2011-10-14) [Support]    [not loaded]    com.orderedbytes.driver.CMUSBPointer (4.4.3 - 2011-10-14) [Support]        /System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns    [not loaded]    com.paceap.kext.pacesupport.leopard (5.7 - 2008-08-21) [Support]    [not loaded]    com.paceap.kext.pacesupport.panther (5.7 - 2008-08-21) [Support]    [not loaded]    com.paceap.kext.pacesupport.snowleopard (5.7 - 2008-08-21) [Support]    [not loaded]    com.paceap.kext.pacesupport.tiger (5.7 - 2008-08-21) [Support]        ~/Library/Services/ToastIt.service/Contents/MacOS    [not loaded]    com.roxio.TDIXController (2.0 - 2014-11-23) [Support]Startup Items: ⓘ    DynDNSUpdater: Path: /Library/StartupItems/DynDNSUpdater    HP IO: Path: /Library/StartupItems/HP IO    HP Trap Monitor: Path: /Library/StartupItems/HP Trap Monitor    PACESupport: Path: /Library/StartupItems/PACESupport    Startup items are obsolete in OS X YosemiteSystem Launch Agents: ⓘ    [loaded]    151 Apple tasks    [running]    85 Apple tasksSystem Launch Daemons: ⓘ    [loaded]    189 Apple tasks    [running]    100 Apple tasksLaunch Agents: ⓘ    [loaded]    com.adobe.AAM.Updater-1.0.plist (2015-12-27) [Support]    [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2015-10-31) [Support]    [failed]    com.adobe.AdobeCreativeCloud.plist (2015-11-24) [Support]    [loaded]    com.adobe.CS4ServiceManager.plist (2014-01-27) [Support]    [loaded]    com.adobe.CS5ServiceManager.plist (2013-03-25) [Support]    [running]    com.epson.Epson_Low_Ink_Reminder.launcher.plist (2012-05-13) [Support]    [running]    com.epson.ecrp.launcher.plist (2013-06-11) [Support]    [loaded]    com.epson.esua.launcher.plist (2015-06-29) [Support]    [running]    com.epson.eventmanager.agent.plist (2012-05-08) [Support]    [loaded]    com.epson.ews.launcher.plist (2012-04-19) [Support]    [loaded]    com.google.keystone.agent.plist (2015-12-15) [Support]    [running]    com.imcapture.IMCapture.Agent.plist (2011-08-01) [Support]    [running]    com.logmein.logmeingui.plist (2016-02-01) [Support]    [running]    com.logmein.logmeinguiagent.plist (2016-02-01) [Support]    [loaded]    com.logmein.logmeinguiagentatlogin.plist (2016-02-01) [Support]    [loaded]    com.maintain.CocktailSystemEvents.plist (2012-02-08) [Support]    [loaded]    com.oracle.java.Java-Updater.plist (2014-10-22) [Support]Launch Daemons: ⓘ    [failed]    PACESupport.plist (2008-08-20) [Support]    [loaded]    com.DesignScience.DSMTTool.plist (2014-10-24) [Support]    [loaded]    com.adobe.ARMDC.Communicator.plist (2015-10-31) [Support]    [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2015-10-31) [Support]    [loaded]    com.adobe.SwitchBoard.plist (2013-11-04) [Support]    [running]    com.adobe.adobeupdatedaemon.plist (2015-11-28) [Support]    [loaded]    com.adobe.agsservice.plist (2015-09-25) [Support]    [loaded]    com.adobe.fpsaud.plist (2016-01-29) [Support]    [running]    com.elgato.EyeConnect.plist (2014-02-11) [Support]    [loaded]    com.google.keystone.daemon.plist (2015-12-15) [Support]    [loaded]    com.id-design.whatsizehelper.plist (2016-02-14) [Support]    [running]    com.logmein.hamachi.plist (2014-09-22) [Support]    [running]    com.logmein.logmeinserver.plist (2016-02-01) [Support]    [loaded]    com.macpaw.CleanMyMac2.Agent.plist (2015-09-25) [Support]    [loaded]    com.macpaw.CleanMyMac3.Agent.plist (2015-11-15) [Support]    [loaded]    com.microsoft.office.licensing.helper.plist (2014-02-26) [Support]    [loaded]    com.oracle.java.Helper-Tool.plist (2014-10-22) [Support]    [loaded]    com.rogueamoeba.instanton-agent.plist (2015-06-25) [Support]    [loaded]    2 Apple tasksUser Launch Agents: ⓘ    [loaded]    com.adobe.AAM.Updater-1.0.plist (2013-11-04) [Support]    [loaded]    com.macpaw.CleanMyMac3.Scheduler.plist (2016-02-14) [Support]    [running]    com.spotify.webhelper.plist (2014-09-17) [Support]    [loaded]    com.valvesoftware.steamclean.plist (2016-01-30) [Support]User Login Items: ⓘ    iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app) (2015-12-20)    EyeTV Helper    Application  (/Library/Application Support/EyeTV/EyeTV Helper.app) (2014-11-07)    Dropbox    Application  (/Applications/Dropbox.app) (2015-12-20)    SMARTReporter    Application  (/Applications/SMARTReporter/SMARTReporter.app) (2015-01-05)    CleanMyMac 3 Menu    Application  (/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app) (2016-02-01)    EOS Utility    Application Hidden (/Applications/Canon Utilities/EOS Utility/EOS Utility.app) (2016-02-01)Other Apps: ⓘ    [running]    P72E3GC48.com.dashlane.DashlaneAgent (2016-01-17)    [running]    com.adobe.acc.AdobeDesktopService.186912.F15B364D-E321-47A8-A822-ED23B88E2780 (2015-12-05)    [running]    com.adobe.accmac.139872 (2015-11-24)    [running]    com.apple.xpc.launchd.oneshot.0x10000006.iTranslate (2015-11-29)    [running]    com.apple.xpc.launchd.oneshot.0x10000009.EtreCheck (2016-02-14)    [running]    com.canon.EOS-Utility.64032 (2016-02-01)    [running]    com.elgato.eyetvhelper.179872 (2014-11-07)    [running]    com.getdropbox.dropbox.78432 (2015-12-20)    [running]    com.gopro.GoPro-Studio-GoPro-Importer (2015-10-28)    [running]    com.macpaw.CleanMyMac3.Menu.181472 (2016-02-01)    [loaded]    com.radiantlabs.LivingEarthHDDesktop (2016-02-14)    [running]    com.radiantlabs.LivingEarthHDDesktop.104352 (2016-02-14)    [loaded]    com.sonicomobile.itranslatemacHelper (2015-11-29)    [running]    org.corecode.SMARTReporter.127392 (2015-01-05)Internet Plug-ins: ⓘ    AdobePDFViewerNPAPI: 15.010.20056 - SDK 10.8 (2016-01-13) [Support]    Flash Player: 20.0.0.306 - SDK 10.6 (2016-02-14) [Support]    ContentUploaderPlugin: 1.0 (2013-03-20) [Support]    AdobePDFViewer: 15.010.20056 - SDK 10.8 (2016-01-13) [Support]    LogMeInSafari32: 1.0.935 - SDK 10.7 (2013-03-12) [Support]    DirectorShockwave: 12.0.0r112 - SDK 10.6 (2013-02-19) [Support]    QuickTime Plugin: 7.7.3 (2016-01-22)    FlashPlayer-10.6: 20.0.0.306 - SDK 10.6 (2016-02-14) [Support]    AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2015-11-28) [Support]    GarminGpsControl: 4.0.3.0 Release - SDK 10.6 (2013-03-20) [Support]    CANONiMAGEGATEWAYDL: 3.1.0.2 (2015-11-15) [Support]    Silverlight: 5.1.41212.0 - SDK 10.6 (2016-01-17) [Support]    DivXBrowserPlugin: 1.1 (2013-03-20) [Support]    LogMeIn: 1.0.935 - SDK 10.7 (2013-03-12) [Support]    Google Earth Web Plug-in: 5.1 (2015-11-15) [Support]    Default Browser: 601 - SDK 10.11 (2016-01-22)    Flip4Mac WMV Plugin: 3.2.0.16   - SDK 10.8 (2014-01-02) [Support]    SharePointBrowserPlugin: 14.6.0 - SDK 10.6 (2016-01-19) [Support]    JavaAppletPlugin: Java 8 Update 66 build 17 (2016-01-02) Check version    OfficeLiveBrowserPlugin: 12.3.6 (2013-03-20) [Support]User internet Plug-ins: ⓘ    npUplayer.1.0.2.7: mydlink services plugin_x86_64 1.0.2.7 - SDK 10.9 (2015-12-11) [Support]Safari Extensions: ⓘ    Widgets (2015-03-28)    Dashlane (2016-01-25)    Firebug Lite for Safari (2015-03-28)    Video Converter (2015-12-29)3rd Party Preference Panes: ⓘ    Déjà Vu (2015-11-15) [Support]    DivX (2013-03-20) [Support]    EarthDesk (2013-03-20) [Support]    Flash Player (2016-01-29) [Support]    Flip4Mac WMV (2013-03-29) [Support]    Java (2016-01-02) [Support]    Perian (2016-02-14) [Support]    VoddlerNet (2015-11-15) [Support]Time Machine: ⓘ    Skip System Files: NO    Mobile backups: OFF    Auto backup: YES    Volumes being backed up:        Macintosh HD: Disk size: 1.11 TB Disk used: 889.64 GB    Destinations:        Max Staudinger [Network]         Total size: 2.00 TB         Total number of backups: 34         Oldest backup: 17.12.15 10:54         Last backup: 13.02.16 18:41         Size of backup disk: Too small            Backup size 2.00 TB &lt; (Disk used 889.64 GB X 3)        Max Backup 2 [Network]         Total size: 2.00 TB         Total number of backups: 0         Oldest backup: -         Last backup: -         Size of backup disk: Too small            Backup size 2.00 TB &lt; (Disk used 889.64 GB X 3)Top Processes by CPU: ⓘ       103%    cloudphotosd        16%    WindowServer        10%    Safari         6%    kernel_task         5%    FinderTop Processes by Memory: ⓘ    1.37 GB    kernel_task    713 MB    Living Earth Desktop    590 MB    mds_stores    319 MB    ocspd    246 MB    mdworker(21)Virtual Memory Information: ⓘ    16.00 GB    Free RAM     8.22 GB    Used RAM (3.55 GB Cached)    0 B    Swap Used Diagnostics Information: ⓘ    Feb 14, 2016, 10:48:25 PM    ~/Library/Logs/DiagnosticReports/Creative Cloud_2016-02-14-224825_[redacted].crash        com.adobe.acc.AdobeCreativeCloud - /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud    Feb 14, 2016, 10:47:41 PM    Self test - passed    Feb 14, 2016, 09:46:22 PM    /Library/Logs/DiagnosticReports/Finder_2016-02-14-214622_[redacted].cpu_resourc e.diag [Details]        /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder    Feb 14, 2016, 09:26:03 PM    /Library/Logs/DiagnosticReports/WhatSize_2016-02-14-212603_[redacted].cpu_resou rce.diag [Details]        /Applications/WhatSize.app/Contents/MacOS/WhatSize

Allan Eckert · Answer

The EtreCheck report shows that CMM3 is still installed on your Mac.Your Mac also has adware, CTLoader installed. A tool to remove adware can be downloaded at http://www.adwaremedic.com/index.php

maxrobert · Answer

Sorry. the summary report was copied before i removed the /Library/InputManagers/CTLoader

Allan Eckert · Answer

It doesn&#x27;t appear that you removed CMM3 either or at least you didn&#x27;t do it correctly because bits and pieces of it are still on your Mac.

etresoft · Answer

Hello maxrobert,It is good that you were able to use EtreCheck to detect and remove your adware, but this really looks like a different problem altogether.Your EtreCheck report shows that you have an external hard drive connected. Never, ever run software update or the App Store with an external hard drive connected. Invariably, the App Store update logic will only update the software on the external hard drive, not your startup machine. Then it will complain that you need an update. You run the update, and again it updates the (now updated) software on the external hard drive. Repeat forever. As an added bonus, any archived versions of old software you had on that external hard drive are now gone, or updated rather. The old versions you were saving are gone.Ideally, any archived software on external hard drives should be compressed into ZIP files or DMG files. And in case you accidentally forget, always unplug external hard drives before running software update.

maxrobert · Answer

Thank you , good information. &gt;However none of the repeating software updates are related to any software on my external hard drive .I moved some larger games away mainly.

Eric Root · Answer

Try downloading/installing in the Safe Mode or another admin account.Safe Mode - About El CapitanSafe Mode Startup – El Capitan.