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magic mouse 2, connection fails

My Magic Mouse 2 (new product) is "connected" but i do not get the option to use swipe or activate this.

iMac (27-inch, Late 2012), OS X Yosemite (10.10.5)

Posted on Feb 14, 2016 6:11 AM

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Posted on Feb 16, 2016 10:48 AM

If you are still using Yosemite, that is most likely to be the reason. You need to upgrade your computer to El Capitan, that is 10.11.3. Your machine should accept this OS without problems.

4 replies

Feb 17, 2016 12:00 PM in response to Vincent_Kinneging

Hi Vincent_Kinneging,


The resources below will provide some troubleshooting steps for connecting your Magic Mouse 2. Have you restarted the computer and the Magic Mouse 2? Have you checked the Mouse settings in System Preferences?


Set up your Apple wireless devices


Magic Mouse 2, Magic Keyboard, Magic Trackpad 2

Follow these steps to set up your Magic Mouse 2, Magic Keyboard, or Magic Trackpad 2:

  1. Connect the Lightning to USB cable to the Lightning port on the device, and connect the other end of the cable to your Mac.
  2. Make sure the device's power switch is in the ON position. (Green will be visible.)
  3. The device appears in Bluetooth Preferences and automatically pairs with your Mac.
  4. The Bluetooth Preferences window shows the connection status and charge level of your device. When the device is charged, unplug it for wireless use.

Note: Magic Mouse 2 can't be used while connected to the cable.


If your Apple wireless mouse, keyboard, or trackpad aren‘t working as expected


OS X El Capitan: Use an Apple Magic Mouse


Take care,

magic mouse 2, connection fails

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