Hi everyone,
(sorry i'm french)
I have a problem with my live photos,
when I hold my finger on the screen, the live starts at the middle, show me the end of the live photos, then restart from the beginning to the end.
I don't know why and if I can change something about it?
Do someone have had the same problem?
iPhone 6s, iOS 9.2.1
Hi KarleniK,
No worries, the Apple Support Communities is open for everyone! I understand you're trying to view a live photo, but you're having a hard time like it starts at the middle and then it shows you the end and then restarts the process again. Let's try these troubleshooting steps one at a time. After you've tried each step, try viewing your live photo and seeing if you're still having problems.
If you're viewing the live photo in the photos app, force the photos app to quit. Then try viewing the live photo again. If you need help force quitting apps, view this support article from Apple here: Force an app to close in iOS - Apple Support
Open Settings > Go to General > Tap Reset > Tap Reset All Settings
I hope this helps,
John
Hi John,
Thank you for your quick answer,
I tried everything you've told me to try, but it didn't change anything.
When I use the live photo as a wallpaper, there is the same problem.
Also, the first part, as it start from the middle of the sequence to the end, is just a quick show of 4-5 pictures, with blur. Then the sequence restart from the beginning in a better quality.
It may be unclear but I don't know how to record it.
Thank you again for your help!
Karl
Hi Karl,
You're welcome! I'm sorry the steps I provided didn't help. If I'm right, when you use the live photo as a wallpaper you're having the same problem. If I'm right, do you mean this happens like when you apply some pressure on the screen, and as you do that the live photo starts out blurry and then the live photo starts moving? If that's the case, then yup - what you're seeing is completely normal. As far as the sequence restarting, I'm not what sure could be causing it to restart it. You could try releasing your fingers off the screen once the live photo has completed and seeing if the live photo restarts. If it doesn't, you were probably accidentally leaving your fingers on the screen activating the live photo.
-Regards,
John
Hi!
Just a quick answer to tell you the bug is gone. I don't know why nor when. But it's gone.
It wasn't normal, but now, it's gone.
Thank you for giving me some of your time John.
Regards,
Karl
Hey Karl,
I'm glad the problem you were having with your iPhone is gone. As far as what might've caused the problem to have gone, I'm not so sure. Should those problems come up again, don't hesitate to post back on the communities. I'll also leave you previous support articles I've recommended, and other support articles that might help if the problem comes up again.
-Restart your iPhone, iPad, or iPod touch - Apple Support
-Force an app to close in iOS - Apple Support
-You can also learn more about the Camera app on your iPhones 6s here: http://www.apple.com/iphone-6s/cameras/
-You can find more information about the photos app on iOS 9 too here: http://www.apple.com/ios/photos/
-I apologize I haven't been able to answer your questions, but I hope I was able to help a little.
John
Is there a problem with my Live Photos?
