Photos missing from DCIM folder

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Photos missing from DCIM folder

I am trying to copy photos and videos from my iPhone 5S to my PC and when the DCIM folder appears in Windows, only the photos from the current day appear. The phone is unlocked and connected to the PC. There are hundreds of photos and videos on the phone and I need to move them to my PC as the capacity of my phone has been reached and it is now not functioning as it should.

I was able to use this method to move photos from my phone to PC until a few weeks ago.

Neither my ISP nor the Apple store can provide me with a solution. I've updated phone and PC settings to the latest versions.

iPhone 4S, iOS 9.2.1

Posted on Feb 14, 2016 7:07 PM

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Answer 1

braden85

Community Specialist

Feb 16, 2016 7:00 AM in response to CathME

Hi CathME,

I see that you are experiencing an issue with your ability to import your photos and videos from your iPhone to your PC. There are several methods for importing your photos to your PC, and they can be found here:

Learn how to import photos and videos for Windows 10, Windows 8, or Windows 7.

Import photos and videos from your iPhone, iPad, or iPod touch to your computer - Apple Support

https://support.apple.com/en-us/HT201302

If you are still having some issues with your ability to import your photos and videos, see the information in the following article:

If you can't import photos from your iPhone, iPad, or iPod touch to your computer - Apple Support

https://support.apple.com/en-us/HT204597

Thanks for being a part of the Apple Support Communities!

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