HT201485: If you forgot the answers to your Apple ID security questions

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cinzietta08
Level 1 (0 points)

Q: aiuto

Il mio i phone 6 si è improvvisamente spento circa sei ore. Sulla schermata iniziale mi compare la batteria scarica. L'ho lasciato in carica per circa sei ore. Cosa devo fare per risolvere il problema? Ho provato a fare tutto. Sono senza cellulare!!!!

iPhone 6, iOS 9.2.1

Posted on Feb 14, 2016 9:58 PM

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cinzietta08

Q: aiuto

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  • Helpful answers

  • by gail from maine,

    gail from maine gail from maine Feb 14, 2016 10:09 PM in response to cinzietta08
    Level 7 (26,134 points)
    iCloud
    Feb 14, 2016 10:09 PM in response to cinzietta08

    Have you tried resetting your device: Hold down the Home and Power buttons at the same time and continue to hold them down until the Apple appears. If you see the Apple, then the reset is taking place and the Slide to Unlock screen will display shortly. If you get no response, charge the device for at least an hour by connecting it to a power source (not a computer), then try the reset again.

     

    Best of luck,

     

    GB

  • by cinzietta08,

    cinzietta08 cinzietta08 Feb 14, 2016 10:13 PM in response to gail from maine
    Level 1 (0 points)
    Feb 14, 2016 10:13 PM in response to gail from maine

    Thank you for the answer. I already tried more than once but nothing happened. I think the problem is related to the new IOS 9.2.1. But now I don't have a phone

  • by gail from maine,

    gail from maine gail from maine Feb 14, 2016 10:15 PM in response to cinzietta08
    Level 7 (26,134 points)
    iCloud
    Feb 14, 2016 10:15 PM in response to cinzietta08

    So, you are indicating that the phone is off, and won't charge?

     

    Cheers,

     

    GB

  • by cinzietta08,

    cinzietta08 cinzietta08 Feb 14, 2016 10:18 PM in response to gail from maine
    Level 1 (0 points)
    Feb 14, 2016 10:18 PM in response to gail from maine

    Yep. This is the problem , it won't charge.

  • by gail from maine,

    gail from maine gail from maine Feb 14, 2016 10:33 PM in response to cinzietta08
    Level 7 (26,134 points)
    iCloud
    Feb 14, 2016 10:33 PM in response to cinzietta08

    OK, so check the charging port to see if there is lint or other debris that is prevent the charger from making full contact:

     

    -     Using a clean, soft, toothbrush, brush out the port on both the phone and the charger

    -     Many posters have reported that using a wooden toothpick on the phone port and carefully digging around the corners has produced copious amounts of lint. If you keep your phone in your pocket, this is very possible. Try cleaning out the phone port thoroughly

     

    -     Also, you need to try a different USB cable to make sure it is not the cable itself that is causing the issue. Be sure to only use an Apple cable or an Apple-certified cable. Other cables will not work.

     

    Best of luck,

     

    GB