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I've tried every solution i found on the internet but the problem still there.
I didn't notice the problem on any other device except my MBP.
It's MacBook Pro 13-inch Retina mid 2014, OS X 10.11.3.
MacBook Pro with Retina display, OS X El Capitan (10.11.3)
I've had the same exact issue with my brand new stock-model 15" Macbook Pro 2.2ghz i7. My brother had bought a 13" about 9 months ago, and he's also consistently had this same issue. I was praying it wouldn't happen with my mac too, but surely enough, it is. It says the wifi is still on and connected, but there is no internet connection. The only known fix is to disconnect the wifi and then reconnect it, or to go into the network preferences and renew the DHCP lease. It happens sometimes after 5 minutes, sometimes after an hour. It seems to hold the connection if I'm doing things like downloading something or playing most games, but even some online games don't seem to hold the connection and it'll disconnect me in the middle of a match. It also happens almost every time it goes to sleep, or even if it's idle enough to let the screen go black.
I've been reading a lot of forums about this, and there are tons of posts of people experiencing the same exact thing - it clearly seems to be a software issue on Apple's end that has been happening to anyone that has upgraded to El Capitan or later. It is definitely not a router issue because it happens with any router, and my same router will hold the connections fine with any other device whether they're plugged directly into it or wireless.
The issue didn't start until it saved a second wireless network/password in my network prefs when I was at my parent's house. One of the suggestions was, when it is not picking up the connection again after the computer goes to sleep, to delete all the saved networks and start again from scratch. This temporarily resolved the issue, but then it inevitably starts back up again after a few hours or days - now even if I only have my own network saved and no other networks.
Apple reps keep linking the wifi diagnostics pages as their answer, and then say if that fails that it is the router issue. Why won't Apple recognize that this is a software issue with their OS? It needs to be addressed and fixed. It is unacceptable to spend over $2,000 on a computer that from the very beginning has an issue, to which Apple is denying even exists.
- - - -
amrESSAM said that he changed the channel on the router and it worked? Does anyone elaborate on this fix and how to do it? I'm not using a mac router, it's through xfinity, but I can change the settings using 10.0.0.1 in my browser.
I've had the same exact issue with my brand new stock-model 15" Macbook Pro 2.2ghz i7. My brother had bought a 13" about 9 months ago, and he's also consistently had this same issue. I was praying it wouldn't happen with my mac too, but surely enough, it is. It says the wifi is still on and connected, but there is no internet connection. The only known fix is to disconnect the wifi and then reconnect it, or to go into the network preferences and renew the DHCP lease. It happens sometimes after 5 minutes, sometimes after an hour. It seems to hold the connection if I'm doing things like downloading something or playing most games, but even some online games don't seem to hold the connection and it'll disconnect me in the middle of a match. It also happens almost every time it goes to sleep, or even if it's idle enough to let the screen go black.
I've been reading a lot of forums about this, and there are tons of posts of people experiencing the same exact thing - it clearly seems to be a software issue on Apple's end that has been happening to anyone that has upgraded to El Capitan or later. It is definitely not a router issue because it happens with any router, and my same router will hold the connections fine with any other device whether they're plugged directly into it or wireless.
The issue didn't start until it saved a second wireless network/password in my network prefs when I was at my parent's house. One of the suggestions was, when it is not picking up the connection again after the computer goes to sleep, to delete all the saved networks and start again from scratch. This temporarily resolved the issue, but then it inevitably starts back up again after a few hours or days - now even if I only have my own network saved and no other networks.
Apple reps keep linking the wifi diagnostics pages as their answer, and then say if that fails that it is the router issue. Why won't Apple recognize that this is a software issue with their OS? It needs to be addressed and fixed. It is unacceptable to spend over $2,000 on a computer that from the very beginning has an issue, to which Apple is denying even exists.
- - - -
amrESSAM said that he changed the channel on the router and it worked? Does anyone elaborate on this fix and how to do it? I'm not using a mac router, it's through xfinity, but I can change the settings using 10.0.0.1 in my browser.
Dear JonnyMcgee, Since installing El Capitan, I've been having the same exact problem with my MacBook Pro. After trying different fixes between my configuration and the router, my conclusion is that the problem is tied to El Capitan software and not the router. I have 6 other MacBook Pro's in the office that run pre-Capitan software and none of them is experiencing a problem with the router.
LOL... and this is why Mac *****. Not a single one of the 10 Windows laptops have this problem. All three Mac laptops do this. And folks swear that Mac is better and more reliable... try running a business on it with this crap. I NEVER have video meetings with the MAC... completely unpredictable....
The arrogant folks at Apple will NEVER admit there is a problem with their product...
Anyone have this issue with Public Wifi only? I've contacted the WiFi provider for the cafe I frequent and they say the signal is fine and my connection looks stable, but I'm disconnected every 15-20 mins...have to turn wifi on and off to reconnect.
I've also had a diagnostics test done at the Apple store and no problems were found.
Running 10.12.3 on a Retina late 2013 Macbook.
My problem started when my ISP supplied router was upgraded so that it switched between 2.4 and 5 GHZ to help with traffic. I went into the router and forced my macbook to only use one channel and that totally fixed the problem. Everything else I tried, and I tried a lot, didn't work for more than a few hours.
We clearly need the problem fixed. It's clear that Apple's answer so far does not work and El Capitan DOES have a bug that impacts many people (the "I have the same issue" count in this thread only is over 1k).
The only acceptable answer is WHEN you are going to get us a fix. We paid good money for our computers, we're not begging voluntary support from a developer community. Behave like a serious company!
This is not a helpful answer. After my computer tries to connect to the internet for a while, it goes to Diagnostics automatically. As the process begins to run, it fixes itself. It never happens with my desktop PC, and rarely happens on my work wifi. It happens constantly on my home wifi.
Tried uninstalling / reinstalling Avast or other anti-virus?
I didn't install any anti-virus.
The problem with the wifi not the internet, the wifi disconnects and reconnects again to the router, which doesn't happen with my other devices (mobiles and laptops)
I've changed some settings in the router, it's been an hour and the wifi didn't disconnect.
I'll just keep on testing the connection and see if the problem is solved, Thank you.
I think the problem was from the router, i changed the channel to a specific one and the wifi didn't disconnect.
Thank you.
If you go into your routers menu you should be able to find the channels settings. It may show auto for both 2.4 and 5 Ghz. You can manually pick a channel for each, reboot your routerr for it to save.
Wifi keeps disconnecting
