tonyede
Level 1 (0 points)

Q: Can't sign in to Facetime on OSX 10.11.3.

IMac (early 2009) OSX 10.11.3, Facetime 3.0

 

Recently upgraded to El Capitan. The Facetime icon appears in the dock with a 1 in red in the upper right hand corner. When I click on the icon I get get the Facetime display with the camera activated and request to sign in. When I attempt to sign in by entering the Apple ID and password which I know to be correct , there is a processing delay, but then nothing happens (no error message either). I have tried this several times with the same result. Facetime works fine on my iPhone and iPad.

iMac, OS X El Capitan (10.11.3), Facetime for Mac 3.0

Posted on Feb 15, 2016 3:54 PM

by Linc Davis,Solvedanswer
Linc Davis Linc Davis
Level 10 (208,044 points)
Applications
A:

1. If a McAfee "anti-virus" product is installed, please remove it by following these instructions.

Note that if you have already tried to uninstall the software, you may have to reinstall it in order to finish the job. If you have a different version of the product, the procedure may be different.

Back up all data before making any changes. Never install any "anti-virus" or "anti-malware" software again.

2. If you synchronize Contacts with one or more network services such as iCloud or Google, please disable all the contact accounts in the iCloud and/or Internet Accounts pane of System Preferences. When prompted to confirm, choose to delete the contacts from the Mac. They'll still be on the servers and on your other devices.

Log out or restart the computer.

If the problem is resolved, re-enable the accounts one at a time, wait for the network contacts to reappear, and test after each step.

Credit for this observation to ASC member tomconrad.

Posted on Feb 18, 2016 12:22 PM

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tonyede

Q: Can't sign in to Facetime on OSX 10.11.3.

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  • Helpful answers

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis Feb 18, 2016 12:22 PM in response to tonyede
    Level 10 (208,044 points)
    Applications
    Feb 18, 2016 12:22 PM in response to tonyede

    1. If a McAfee "anti-virus" product is installed, please remove it by following these instructions.

    Note that if you have already tried to uninstall the software, you may have to reinstall it in order to finish the job. If you have a different version of the product, the procedure may be different.

    Back up all data before making any changes. Never install any "anti-virus" or "anti-malware" software again.

    2. If you synchronize Contacts with one or more network services such as iCloud or Google, please disable all the contact accounts in the iCloud and/or Internet Accounts pane of System Preferences. When prompted to confirm, choose to delete the contacts from the Mac. They'll still be on the servers and on your other devices.

    Log out or restart the computer.

    If the problem is resolved, re-enable the accounts one at a time, wait for the network contacts to reappear, and test after each step.

    Credit for this observation to ASC member tomconrad.

  • by tonyede,

    tonyede tonyede Feb 18, 2016 12:25 PM in response to Linc Davis
    Level 1 (0 points)
    Feb 18, 2016 12:25 PM in response to Linc Davis

    I uninstalled McAfee and disabled all the contact accounts and did a Restart, but I still have the same problem. I still cannot sign in to Facetime

  • by Linc Davis,

    Linc Davis Linc Davis Feb 19, 2016 1:12 PM in response to tonyede
    Level 10 (208,044 points)
    Applications
    Feb 19, 2016 1:12 PM in response to tonyede

    Please launch the Console application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen.

    Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.