Apple Event: May 7th at 7 am PT
I'm having trouble with Apple Mail, I can send emails, but I cannot receive them. I've checked all my settings multiple times, everything is set up correctly, but I still cannot receive emails. Has anyone experienced this problem? I'd appreciate the help!
Thank you!
iMac, OS X El Capitan (10.11.3)
Which email provider?
It's through GoDaddy, but I have it set up on my iMac.
I deleted the account and then added it back. Still does not work. I have 2 other accounts, through Comcast with my Apple Mail, that are working.
So, in the Mail app on your Mac. Can you access your mail at Godaddy's webmail site?
https://login.secureserver.net/index.php?ci=17195&prog_id=GoDaddy&app=wbe
Yes, I can access and use it from GoDaddy's webmail
then one of the incoming mail server settings is incorrect on the Mac.
Check Godaddy's support docs and look for the IMAP settings, especially the SSL settings and Port Number.
I've checked everything multiple times, it works fine on my phone and iPad. It was set up as a POP account, which my phone and iPad are using. I've deleted the account and tried IMAP, but still is not working. I spoke to GoDaddy last night and he said everything was set up correctly and to try deleting the account or even reinstall Apple Mail. I tried deleting the account, but I'm not up for deleting Apple Mail yet. Nervous about losing too much info.
Easy for them to say. There is no "reinstall Mail" You must reinstall OSX.
Are you running mail set as POP on purpose? With multiple devices, using IMAP is a "better" solution. This syncs your deletions across all devices automatically.
To troubleshoot, add a test user to your Mac and add the mail account to your test user. A glitch in your account may explain what you're seeing.
No reason for POP, it's how GoDaddy said to set it up from the beginning. I've had it set up like this for several years.
I set up a Gmail account on my Mail and it works fine, it's set up as an IMAP account.
I can send emails, but cannot receive emails
