Windows 10 Update ITunes won't Snyc

After Windows 10 update. ITunes won't Snyc.to IPhone 6 on Windows 10. It says preparing to sync 1 of 3 copying diagnostic in formation. This happens in about a second or two. Then no music is copied to the IPhone. Any help here?

iPhone 6s, iOS 9.2.1

Posted on Feb 16, 2016 8:19 AM

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3 replies

Feb 17, 2016 2:40 PM in response to dadalka

Howdy dadalka,


It sounds like you are able to start the syncing process but it stops at step 1 of 3. I would use the troubleshooting from the following article to help you out here. Even though the article title talks about a different symptom since you aren't getting a prompt or alert, the troubleshooting is relevant:


Resolve USB-related alerts in iTunes


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Windows 10 Update ITunes won't Snyc

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