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All replies
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Helpful answers
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Feb 17, 2016 2:40 PM in response to dadalkaby sterling r,Howdy dadalka,
It sounds like you are able to start the syncing process but it stops at step 1 of 3. I would use the troubleshooting from the following article to help you out here. Even though the article title talks about a different symptom since you aren't getting a prompt or alert, the troubleshooting is relevant:
Resolve USB-related alerts in iTunes
Thank you for using Apple Support Communities.
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Feb 17, 2016 3:09 PM in response to sterling rby dadalka,It goes thru all 3 steps. But doesn't copy any music over to the phone.
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Feb 18, 2016 7:24 AM in response to dadalkaby turingtest2,Perhaps a full tear down and reinstall of iTunes is in order. See the second box in Troubleshooting issues with iTunes for Windows updates.
tt2
