I had an apple device and i need to change the security questions.Is it possible to get a device later to change the security questions?

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I had an apple device and i need to change the security questions.Is it possible to get a device later to change the security questions?

back in 2013 I used to have an ipod touch but then it broke and I havent gotten an apple device since then, this year I was planning to get one so I tried regaining access back to my account but then I've forgotten my answers to the security questions. I recently called apple support and they told me had to have the serial device to help me which I didn't after 3 years. Can they help me change my security questions after I get my new apple device?

Posted on Feb 16, 2016 12:34 PM

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Answer 1

lllaass

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Feb 16, 2016 12:39 PM in response to xmoses8080

Try one of the other methods here.

If you forgot the answers to your Apple ID security questions

You do not need an Apple device since the an ID can only be used for iTunes on a PC (no Apple device)

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Answer 2

xmoses8080 Author

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Feb 16, 2016 1:19 PM in response to lllaass

I tried the reset my security questions method but I dont see the "reset your security questions" button in the manage account page

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Answer 3

lllaass

Level 10

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Feb 16, 2016 1:25 PM in response to xmoses8080

You have to call since the button is only present if y hae a resuce email address:

If you can't reset your security questions

If you can't send a reset email, don't have a rescue email address, or can't access email at your rescue email address, call us for help. When you call, you might need to create a temporary support PIN to verify your identity. After you reset your security questions, you might want to update your rescue email address.

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