robandjuliecasey

Q: FaceTime and Messages "not responding" on MacBook Pro but work on iPhone 6 Plus and iPad Mini 3

Back in January, I sent a text message with an extremely large number of phone numbers through Messages on the Macbook Pro.  Ever since, Messages and FaceTime will not open without the spinning pinwheel, the system fan goes into high gear and the computer slows down greatly until I Force Quit either software.  I have zero problems on the iPhone or iPad with either.

I already deleted the Messages library and attachments, and this actually seems to have made the problem worse.

I have done a complete reinstall of the OS (El Capitan), and this had zero effect.

My guess is that those two very large text messages are the culprit, and I cannot figure out how to reset all the messages.  I'm happy to delete all of them, if I can somehow get my Macbook to recognize that this has happened.  Otherwise, I am at my wits end trying to get these two apps to work again.  I am quite the newbie, so please refer to any steps as simply as possible.  (Btw- the texts were for a legitimate business response to a request for follow up, and I was hoping to just not have to send them all individually- FAIL)

 

Thanks for any help you can offer, Apple!

Rob

MacBook Pro with Retina display, OS X El Capitan (10.11.3)

Posted on Feb 16, 2016 11:48 AM

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Q: FaceTime and Messages "not responding" on MacBook Pro but work on iPhone 6 Plus and iPad Mini 3

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  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Feb 16, 2016 12:42 PM in response to robandjuliecasey
    Level 10 (208,000 points)
    Applications
    Feb 16, 2016 12:42 PM in response to robandjuliecasey

    Please launch the Console application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES â–¹ All Messages

    from the log list on the left. If you don't see that list, select

              View â–¹ Show Log List

    from the menu bar at the top of the screen.

    Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

  • by robandjuliecasey,

    robandjuliecasey robandjuliecasey Feb 16, 2016 1:32 PM in response to Linc Davis
    Level 1 (1 points)
    Feb 16, 2016 1:32 PM in response to Linc Davis

    Thank you for any help you can offer from this:

    2/16/16 3:31:12.219 PM com.apple.AddressBook.InternetAccountsBridge[400]: Daemon connection invalidated!

    2/16/16 3:31:12.221 PM com.apple.AddressBook.InternetAccountsBridge[400]: [AOSAccounts] : [__49-[ACAccountStore(iCloudAccount) icaAppleAccounts]_block_invoke] : accountsWithAccountType returned error: Error Domain=com.apple.accounts Code=9 "(null)"

    2/16/16 3:31:12.229 PM accountsd[285]: AIDA Notification plugin running

    2/16/16 3:31:12.267 PM accountsd[285]: AIDA Notification plugin running

    2/16/16 3:31:12.279 PM com.apple.AddressBook.InternetAccountsBridge[400]: Checking iCDP status for DSID 129542624 (checkWithServer=0)

    2/16/16 3:31:12.000 PM kernel[0]: Sandbox: com.apple.Addres(400) deny(1) mach-lookup com.apple.cdp.daemon

    2/16/16 3:31:12.280 PM com.apple.AddressBook.InternetAccountsBridge[400]: XPC Error while checking if iCDP is enabled for DSID 129542624: Error Domain=NSCocoaErrorDomain Code=4099 "The connection to service named com.apple.cdp.daemon was invalidated." UserInfo={NSDebugDescription=The connection to service named com.apple.cdp.daemon was invalidated.}

    2/16/16 3:31:12.280 PM com.apple.AddressBook.InternetAccountsBridge[400]: Daemon connection invalidated!

    2/16/16 3:31:12.283 PM com.apple.AddressBook.InternetAccountsBridge[400]: [AOSAccounts] : [__49-[ACAccountStore(iCloudAccount) icaAppleAccounts]_block_invoke] : accountsWithAccountType returned error: Error Domain=com.apple.accounts Code=9 "(null)"

    2/16/16 3:31:12.000 PM kernel[0]: Sandbox: com.apple.Addres(400) deny(1) mach-lookup com.apple.cdp.daemon

    2/16/16 3:31:12.346 PM com.apple.AddressBook.InternetAccountsBridge[400]: Checking iCDP status for DSID 129542624 (checkWithServer=0)

    2/16/16 3:31:12.347 PM com.apple.AddressBook.InternetAccountsBridge[400]: XPC Error while checking if iCDP is enabled for DSID 129542624: Error Domain=NSCocoaErrorDomain Code=4099 "The connection to service named com.apple.cdp.daemon was invalidated." UserInfo={NSDebugDescription=The connection to service named com.apple.cdp.daemon was invalidated.}

    2/16/16 3:31:12.348 PM com.apple.AddressBook.InternetAccountsBridge[400]: Daemon connection invalidated!

    2/16/16 3:31:12.353 PM com.apple.AddressBook.InternetAccountsBridge[400]: [AOSAccounts] : [__49-[ACAccountStore(iCloudAccount) icaAppleAccounts]_block_invoke] : accountsWithAccountType returned error: Error Domain=com.apple.accounts Code=9 "(null)"

    2/16/16 3:31:12.501 PM accountsd[285]: AIDA Notification plugin running

    2/16/16 3:31:12.000 PM kernel[0]: Sandbox: com.apple.Addres(400) deny(1) mach-lookup com.apple.cdp.daemon

    2/16/16 3:31:12.538 PM com.apple.AddressBook.InternetAccountsBridge[400]: Checking iCDP status for DSID 129542624 (checkWithServer=0)

  • by Linc Davis,

    Linc Davis Linc Davis Feb 16, 2016 1:39 PM in response to robandjuliecasey
    Level 10 (208,000 points)
    Applications
    Feb 16, 2016 1:39 PM in response to robandjuliecasey

    Please sign out of iCloud in its preference pane and see whether there's any change. No data will be removed from the servers, and you can retrieve it by signing back in. That said, you should always have a current archive of the data for safety's sake, even if you don't sign out.

    If you use iCloud Keychain, when you sign back in to iCloud follow one of the procedures described in this support article to set it up on an additional device.

  • by robandjuliecasey,

    robandjuliecasey robandjuliecasey Feb 16, 2016 10:47 PM in response to Linc Davis
    Level 1 (1 points)
    Feb 16, 2016 10:47 PM in response to Linc Davis

    Did as you asked.  Same problem still occurring- FaceTime, Messages, and Contacts are non-responsive and cause the fan to run on high:

     

    2/17/16 12:42:38.000 AM kernel[0]: Sandbox: com.apple.Addres(2723) deny(1) network-outbound /private/var/run/mDNSResponder

    2/17/16 12:42:38.369 AM com.apple.AddressBook.InternetAccountsBridge[2723]: dnssd_clientstub ConnectToServer: connect() failed path:/var/run/mDNSResponder Socket:4 Err:-1 Errno:1 Operation not permitted

    2/17/16 12:42:38.000 AM kernel[0]: Sandbox: com.apple.Addres(2723) deny(1) network-outbound /private/var/run/mDNSResponder

    2/17/16 12:42:38.377 AM com.apple.AddressBook.InternetAccountsBridge[2723]: dnssd_clientstub ConnectToServer: connect()-> No of tries: 1

    2/17/16 12:42:39.000 AM kernel[0]: Sandbox: com.apple.Addres(2723) deny(1) network-outbound /private/var/run/mDNSResponder

    2/17/16 12:42:39.470 AM com.apple.AddressBook.InternetAccountsBridge[2723]: dnssd_clientstub ConnectToServer: connect()-> No of tries: 2

    2/17/16 12:42:40.000 AM kernel[0]: Sandbox: com.apple.Addres(2723) deny(1) network-outbound /private/var/run/mDNSResponder

    2/17/16 12:42:40.571 AM com.apple.AddressBook.InternetAccountsBridge[2723]: dnssd_clientstub ConnectToServer: connect()-> No of tries: 3

    2/17/16 12:42:41.000 AM kernel[0]: Sandbox: com.apple.Addres(2723) deny(1) network-outbound /private/var/run/mDNSResponder

    2/17/16 12:42:41.670 AM com.apple.AddressBook.InternetAccountsBridge[2723]: dnssd_clientstub ConnectToServer: connect() failed path:/var/run/mDNSResponder Socket:4 Err:-1 Errno:1 Operation not permitted

    2/17/16 12:42:43.469 AM com.apple.xpc.launchd[1]: (com.apple.mdworker.single.03000000-0000-0000-0000-000000000000) Service only ran for 8 seconds. Pushing respawn out by 2 seconds.

    ---------------------------------------------------------

    2/17/16 12:43:13.000 AM kernel[0]: process Messages[2690] thread 130634 caught burning CPU! It used more than 50% CPU (Actual recent usage: 92%) over 180 seconds. thread lifetime cpu usage 90.071133 seconds, (87.845746 user, 2.225387 system) ledger info: balance: 90004984649 credit: 90007818806 debit: 2834157 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 97425440834

    2/17/16 12:43:14.981 AM spindump[416]: Saved cpu_resource.diag report for Messages version 9.1 (5085) to /Library/Logs/DiagnosticReports/Messages_2016-02-17-004314_Robs-MacBook-Pro.cpu _resource.diag

  • by Linc Davis,

    Linc Davis Linc Davis Feb 17, 2016 8:52 AM in response to robandjuliecasey
    Level 10 (208,000 points)
    Applications
    Feb 17, 2016 8:52 AM in response to robandjuliecasey

    Do you synchronize your contacts with any network services such as iCloud or Google, and if so, which ones?

  • by robandjuliecasey,

    robandjuliecasey robandjuliecasey Feb 17, 2016 11:22 AM in response to Linc Davis
    Level 1 (1 points)
    Feb 17, 2016 11:22 AM in response to Linc Davis

    Sadly- I don't know how to see if I do or did.  I will Google this and return.

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis Feb 17, 2016 2:07 PM in response to robandjuliecasey
    Level 10 (208,000 points)
    Applications
    Feb 17, 2016 2:07 PM in response to robandjuliecasey

    In the iCloud preference pane, is the box marked Contacts checked?

    In the Internet Accounts preference pane, do you have any Contacts accounts?

  • by robandjuliecasey,

    robandjuliecasey robandjuliecasey Feb 17, 2016 1:06 PM in response to Linc Davis
    Level 1 (1 points)
    Feb 17, 2016 1:06 PM in response to Linc Davis

    yes.  contacts is checked on multiple accounts, including iCloud.

  • by Linc Davis,

    Linc Davis Linc Davis Feb 17, 2016 1:10 PM in response to robandjuliecasey
    Level 10 (208,000 points)
    Applications
    Feb 17, 2016 1:10 PM in response to robandjuliecasey

    Please disable all that, one item at a time. Test after each one. The data will remain on the servers.

  • by robandjuliecasey,

    robandjuliecasey robandjuliecasey Feb 17, 2016 1:33 PM in response to Linc Davis
    Level 1 (1 points)
    Feb 17, 2016 1:33 PM in response to Linc Davis

    Okay- I did this and now messages works- sort of.  The phone numbers are there and some messages, but no names.

    FaceTime is still getting the spinning pinwheel though.

    Contacts says- "no cards"

  • by robandjuliecasey,

    robandjuliecasey robandjuliecasey Feb 17, 2016 2:06 PM in response to robandjuliecasey
    Level 1 (1 points)
    Feb 17, 2016 2:06 PM in response to robandjuliecasey

    Okay- problem seems solved.

     

    Solution, as you suggested, was to go into all the places where contacts were being shared and stop the syncing jam.  I also delete manually all previous messages on phone and iPad, which were part of the problem through iCloud. 

     

    Thanks for helping!

  • by Linc Davis,

    Linc Davis Linc Davis Feb 17, 2016 3:12 PM in response to robandjuliecasey
    Level 10 (208,000 points)
    Applications
    Feb 17, 2016 3:12 PM in response to robandjuliecasey

    Messaging may not work reliably, or at all, if you have more than one network Contacts account. I suggest you consolidate all such accounts into one.