G4 mac mini shuts down randomly

I have a G4 Mac Mini about 18 months old. About a month ago, it powered off by itself while my husband was using it. We got it powered back up and he was using it again, and again it shut itself down. On the third try we could not get it to come back on at all. We drove two hours and took it to a CompUSA store. They said it was the logic board and replaced it for 336.00 +119.00 LABOR. We brought it home and it is doing the same thing. I tried different outlets, with no difference. I do not know if they tried a different power supply or how they tested it to make sure it was working correctly. The paperwork said they ran diagnostics. I cannot get it to stay on long enough for me to back it up. I have seen several other posts about various power issues with the Mac Minis. Does anybody have any suggestions as to what I should try next, before I drive 2 hours to take my system back to CompUSA? Thanks.

Mac Mini G4 Mac OS X (10.4.8) 1GB Ram, Wireless, Bluetooth, 80GB HD

Posted on Nov 24, 2006 10:06 PM

Reply
12 replies

Nov 25, 2006 3:55 AM in response to Bruce Richards

Big repair bill! Ouch! I certainly hope CompUSA stands behind their repair and won't charge you again.

The power supply certainly has to be the major suspect at this point. With a new logic board in the Mini, there is not much else that could be wrong internally that would shut it down, unless the G4 CPU itself is faulty and they didn't replace it.

The other (remote) possibility is that a peripheral device attached to your Mini is the real culprit. What do you have attached to your Mini?

Can you tell us more about the quality of electrical power in your neighborhood. (I'm guessing you are rural if you have to drive 2 hours to a computer store.)

Nov 25, 2006 6:33 AM in response to Bruce Richards

Thanks for the quick response. I disconnected everything from the Mini except for the keyboard and mouse, and it still does it. We have never had a power issue before with our power coming into our house. It has always been very clean and steady. We live in a city of around 100,000 people. I don't consider it rural, although someone from Atlanta or LA would probably consider it "rural". After reading all the discussions about similar issues with the Mac Mini, I am really getting worried about this and my daughter's Macbook Pro, as well.

Nov 25, 2006 6:46 AM in response to Bruce Richards

Are you really seeing much about g4 minis randomly shutting down?

I know there is a problem with early MacBook Pros, though they have a fix for that now.

Your mini problem seems more unusual. There is another peripheral attached to you mini, and that is the monitor.

Does the shutdown occur during active use of the mini, or when the screen saver is running or in monitor or mini sleep mode? If the latter, then perhaps tweaking the power-saving options of the monitor or changing the mini's energy saving system preferences would make a difference.

Nov 25, 2006 9:11 AM in response to Boece

This same thing has occurred to me three times in the last two weeks. The first time the Mini was running. The second and third times it occurred when the Mini was asleep. I have just disabled the "put hard disk to sleep when possible" option in Energy Saver and set monitor and Mini sleep times to the same number. I do not run a screen saver. I have also just diconnetcted my hub with two peripheals. One note: the first time this happened not only did the Mini shut down but it tripped the fuse on the power strip. Not the second and third times though. Power source is stable (in NYC). Do you have any other suggestions?

Nov 25, 2006 7:27 PM in response to Boece

Thanks, again, for the quick responses. I have tried two different monitors on my mini, one our newer 17" flat screen and the other an older 17" CRT monitor. I have not been able to get it to come on at all today. This has always happened to us while we were using it. This is the exact same pattern as before the motherboard replacement. Another thing they did at CompUSA was to reset the PMU before they replaced the motherboard, to no avail. I am going to try to talk to the repair tech on Monday and see if he even tested the power brick. There is no mention of them trying a working one, which is what I wanted them to do first.

But now that it won't come on at all, again, I guess we will be taking the trip and we will be without a system for at least another two weeks. We have had Macs for 13 years now, and have never experienced anything like this. Maybe Apple needs to bring some of their retired engineers out of retirement.

Nov 27, 2006 12:53 PM in response to Bruce Richards

The description sounds suspiciously like the forced shutdowns caused when the mini overheats as a result of the fan not working, though the problem with a fault of this sort is that it is hard to give much of a credible diagnosis at long range and with fairly scant information.

One thing is certain - that while it is unlikely to happen, having two logic boards fail in quick succession is possible. But it also has to be said that it could also indicate something seriously wrong elsewhere in the system which then causes the failures, meaning that following each replacement, the same fault could recur.

Assuming CompUSA stand by their earlier repair, I would press them to examine the power adapter and test the system under heavy CPU load to ensure the fan kicks in as it should before they return it to you.

Dec 2, 2006 7:21 AM in response to Bruce Richards

Thanks for all your responses. The Mac Mini is now back in CompUSA's hands. We talked to the Mac Technician and now he wants us to send him the original CDs that came with the system. He is adamant that the original logic board was bad, and says this is a different problem. But it is doing the exact same thing it was doing when we took it in the first time. He said the Event Log is not showing a thermal error condition, so it can't be the fan. He never said whether he had tried a different power cord or not, which would have been what I would have tried first. Anyway, that is where we stand now. Can the system software cause a system to just shut down ? I have kept the software up to date with all updates applied, and had not recently updated it when this started happening.

The last answer was from someone who had this same issue and got it fixed. Can you tell me what they found was the cause of your system shutting down?

Thanks again.

Dec 11, 2006 4:43 AM in response to Bruce Richards

No one answered as to whether they
thought system software issues could cause random
shutdowns.


System software problems would be highly unlikely to cause actual shutdowns. You would expect such problems to cause system crashes and/or freezes, but not to result in the system powering off. It cannot, however, be ruled out as impossible since MacOS controls every aspect of the system, and a software command to shut the system down does exist (it's how the system is powered down from the Shut Down command in the Apple menu, and via the power down schedule which can be set in the Energy Saver preferences).

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G4 mac mini shuts down randomly

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