iTunes cannot play a movie on my Mac !!

Hi I have rented a movie from iTunes and when i want to play the movie, it says "this movie cannot be played on this computer". can anyone help me with this please?


thanks in advance


User uploaded file

MacBook Pro, OS X Yosemite (10.10.5)

Posted on Feb 16, 2016 10:09 PM

Reply
2 replies

Feb 18, 2016 7:23 AM in response to anaghibi

Hi anaghibi,
I understand that you are having an issue with playing back a rental that you got from the iTunes Stores. To get this sorted out, your best bet would be to report the problem to the iTunes Store. Take a look at the article below to walk you through this to get you back to playing that rental.
Report a problem with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store
https://support.apple.com/en-us/HT204084

Have a good day

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iTunes cannot play a movie on my Mac !!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.