Q: iphone

Iphone 6 plus bought 13 months back from canada. while updating lattest IOS , it got stuck and not able to update/restore. Getting error9.Apple service centre said to replace it. Error 9 is always software related. Why we need to replace it.

iPad, iOS 6, Net is slow & not displaying page

Posted on Feb 17, 2016 1:04 AM

I have this question too

Q: iphone

All replies

Helpful answers

by joe_7399,

joe_7399 Feb 18, 2016 11:08 AM in response to Maxim Rodrigues
Community Specialists

Feb 18, 2016 11:08 AM in response to Maxim Rodrigues

Hi Maxim Rodrigues,

Thanks for using the Apple Support Communities!

From your question, I understand that you are receiving error 9 on your iPhone while trying to update it to the latest version of iOS. Error 9 could be triggered by security software and settings as well as possible USB connection issues.

To continue troubleshooting, I suggest working through the suggested steps outlined in the following article.

Check your security software
Errors: 2, 4, 6, 9, 1611, 9006.
Sometimes security software can stop your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't blocking a connection to the Apple servers.
If you still see the error message, check for USB connection issues.

Get help with iOS update and restore errors - Apple Support

Best!
Reply options

Link to this post

Q: iphone

All replies Helpful answers

by joe_7399,

Check your security software

All replies

Helpful answers