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Q: Itunes v 12.3.2.35

I downloaded the latest itunes and now it doesn't seem to recognize my phone. My laptop/Dell PC recognizes the Apple Iphone in explorer, however itunes doesn't seem to and my device/iphone doesn't appear on itunes. I uninstalled and reinstalled itunes, turned on/off both the phone and laptop but no luck. Can someone please HELP!

Device manager also suggests all working fine in its diagnostic.

 

Microsoft Windows 10.0 x64 Home Premium Edition (Build 9200)

Dell Inc. Inspiron 7348

iTunes 12.3.2.35

QuickTime not available

FairPlay 2.9.13

Apple Application Support 4.1.2

iPod Updater Library 12.0

Apple Mobile Device 9.1.0.6

Apple Mobile Device Driver 1.67.0.0

Bonjour 3.1.0.1 (333.18)

Gracenote SDK 3.06.1.3084

Gracenote MusicID 3.06.1.3084

Gracenote Submit 3.06.1.3084

Gracenote DSP 3.06.1.3084

iCloud for Windows 5.1.0.34

 

iTunes Serial Number 00000132F076713C

 

Current user is not an administrator.

The current local date and time is 2016-02-17 19:58:22.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.

 

 

**** External Plug-ins Information ****

 

No external plug-ins installed.

 

**** Network Connectivity Tests ****

 

Network Adapter Information

 

Adapter Name:    {E5BC7D16-4E19-4239-BAAA-C48FCAF9261C}

Description:    Intel(R) Dual Band Wireless-AC 7265

IP Address:    192.168.29.240

Subnet Mask:    255.255.255.0

Default Gateway:    192.168.29.1

DHCP Enabled:    Yes

DHCP Server:    192.168.29.1

Lease Obtained:    Wed Feb 17 19:47:29 2016

 

Lease Expires:    Thu Jan 01 05:30:00 1970

 

DNS Servers:    49.45.0.1

 

Adapter Name:    {BAD7826F-F086-46BB-8088-3738ADA47535}

Description:    Bluetooth Device (Personal Area Network)

IP Address:    0.0.0.0

Subnet Mask:    0.0.0.0

Default Gateway:    0.0.0.0

DHCP Enabled:    Yes

DHCP Server:   

Lease Obtained:    Thu Jan 01 05:30:00 1970

 

Lease Expires:    Thu Jan 01 05:30:00 1970

 

DNS Servers:   

 

Adapter Name:    {EAE202B4-09C0-4945-B647-53FABACA8B7D}

Description:    Microsoft Wi-Fi Direct Virtual Adapter

IP Address:    0.0.0.0

Subnet Mask:    0.0.0.0

Default Gateway:    0.0.0.0

DHCP Enabled:    Yes

DHCP Server:   

Lease Obtained:    Thu Jan 01 05:30:00 1970

 

Lease Expires:    Thu Jan 01 05:30:00 1970

 

DNS Servers:   

 

Active Connection:    LAN Connection

Connected:    Yes

Online:        Yes

Using Modem:    No

Using LAN:    Yes

Using Proxy:    No

 

Firewall Information

 

Windows Firewall is on.

iTunes is NOT enabled in Windows Firewall.

 

Connection attempt to Apple web site was successful.

Connection attempt to browsing iTunes Store was successful.

Connection attempt to purchasing from iTunes Store was successful.

Connection attempt to iPhone activation server was successful.

Connection attempt to firmware update server was successful.

Connection attempt to Gracenote server was successful.

Last successful iTunes Store access was 2016-02-17 19:56:23.

 

 

**** Device Connectivity Tests ****

 

iPodService 12.3.2.35 (x64) is currently running.

iTunesHelper is currently not running.

Apple Mobile Device Service service 3.3.0.0 is currently running.

 

No Universal Serial Bus Controller found.

 

No FireWire (IEEE 1394) Host Controller found.

 

Most Recent Devices Not Currently Connected:

 

iPod touch (4th generation) running firmware version 6.1.6

Serial Number:    C3VGT02GDNQY

 

iPhone 6 running firmware version 9.2.1

Serial Number:    F73NK0TNG5MW

 

**** Device Sync Tests ****

 

No iPod, iPhone, or iPad found.

iPhone 6, iOS 9.2.1

Posted on Feb 17, 2016 6:30 AM

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