Q: Itunes v 12.3.2.35
I downloaded the latest itunes and now it doesn't seem to recognize my phone. My laptop/Dell PC recognizes the Apple Iphone in explorer, however itunes doesn't seem to and my device/iphone doesn't appear on itunes. I uninstalled and reinstalled itunes, turned on/off both the phone and laptop but no luck. Can someone please HELP!
Device manager also suggests all working fine in its diagnostic.
Microsoft Windows 10.0 x64 Home Premium Edition (Build 9200)
Dell Inc. Inspiron 7348
iTunes 12.3.2.35
QuickTime not available
FairPlay 2.9.13
Apple Application Support 4.1.2
iPod Updater Library 12.0
Apple Mobile Device 9.1.0.6
Apple Mobile Device Driver 1.67.0.0
Bonjour 3.1.0.1 (333.18)
Gracenote SDK 3.06.1.3084
Gracenote MusicID 3.06.1.3084
Gracenote Submit 3.06.1.3084
Gracenote DSP 3.06.1.3084
iCloud for Windows 5.1.0.34
iTunes Serial Number 00000132F076713C
Current user is not an administrator.
The current local date and time is 2016-02-17 19:58:22.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {E5BC7D16-4E19-4239-BAAA-C48FCAF9261C}
Description: Intel(R) Dual Band Wireless-AC 7265
IP Address: 192.168.29.240
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.29.1
DHCP Enabled: Yes
DHCP Server: 192.168.29.1
Lease Obtained: Wed Feb 17 19:47:29 2016
Lease Expires: Thu Jan 01 05:30:00 1970
DNS Servers: 49.45.0.1
Adapter Name: {BAD7826F-F086-46BB-8088-3738ADA47535}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 05:30:00 1970
Lease Expires: Thu Jan 01 05:30:00 1970
DNS Servers:
Adapter Name: {EAE202B4-09C0-4945-B647-53FABACA8B7D}
Description: Microsoft Wi-Fi Direct Virtual Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 05:30:00 1970
Lease Expires: Thu Jan 01 05:30:00 1970
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2016-02-17 19:56:23.
**** Device Connectivity Tests ****
iPodService 12.3.2.35 (x64) is currently running.
iTunesHelper is currently not running.
Apple Mobile Device Service service 3.3.0.0 is currently running.
No Universal Serial Bus Controller found.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod touch (4th generation) running firmware version 6.1.6
Serial Number: C3VGT02GDNQY
iPhone 6 running firmware version 9.2.1
Serial Number: F73NK0TNG5MW
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
iPhone 6, iOS 9.2.1
Posted on Feb 17, 2016 6:30 AM
Try the following:
- Open Control Panel > Device Manager
- Plug in your device
- Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
It is also possible the device may show under Imaging Devices, Portable Devices, Other Devices or as an MTB USB Device. - Right-click and select Update Driver Software...
- Click Browse my computer for driver software
- Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers - Click Let me pick from a list of device drivers on my computer
- Click Apple Mobile Device USB Driver
- Click Next, then Close and exit Device Manager
Or try If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support
Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates.
tt2
Posted on Feb 17, 2016 7:56 AM
