After I bought the Apple Watch over a month ago, still a lot of third party apps (like Facebook Messenger, Swarm, Skype or GoPro) aren't working on the watch. Most of them keep loading or crash after a few seconds.
It feels like a miss a lot of the functionality of my Apple Watch because those apps aren't working.
Apple Watch Sport 42mm, watchOS 2.1
I have the exact same issue, apparently already for months, since day 1 I purchased the apple watch series 2.
I was so stupid to believe my watch worked perfectly, just because he mirrored my iPhone notifications.
Now I wanted to use an 3d party app (FunGolfGPS) which does not connect to my iPhone. Googling for 2 straight days for a solution now and getting sicker of this bug as we speak. I tried everything as mentioned above, on other forums.
Result is that now I don't even have my contacts synced anymore and in no way they want to resync.
It is such a HUGE shame that a company like Apple isn't able to resolve this issue.
I can try to contact support, but based on other forum posts that won't help.
I can try to go to an Apple Genius Bar - there is one in 150 km from where I live - but who has the time for that ?!
So the last option will be using my 600$ watch as an overpriced time-showing device with some notifications I can see on my iphone screen as well. Thank you Apple
You should be downloading apps that are compatible with your apple watch. Have you updated to the latest version of watchOS 2?
The apps I'm talking about are already installed on the watch, so yes, they should be compatible.
When I try to open some of those third party apps (e.g. Facebook Messenger, Swarm, Skype,...) all I get is the loading sign that keeps spinning (see picture below). Sometimes the apps crashes after a few seconds.
Also, my Apple Watch is updated to the latest version, watchOS 2.1!
Hi
Try the following steps, trying to open the app after each:
If that does not resolve the issue, next try unpairing and re-pairing your watch:
More information:
Get help with apps on your Apple Watch - Apple Support
If the issue persists, try these steps, which have resolved the same issue for some other users.
How to back up your devices using iCloud or iTunes - Apple Support
How to back up your devices using iCloud or iTunes - Apple Support
After trying these steps, if the issue persists (or if it is initially resolved, but then later returns), I suggest that you contact Apple Support for further assistance:
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Hi Rob
As Apple's recommended steps have not resolved the issue and you are unwilling to try the further steps, I suggest that you contact Apple Support for further assistance:
https://www.apple.com/support/watch/contact/
You may also wish to submit feedback here:
Thanks Jonathan, I appreciate your suggestions and support (my original thanks was also removed and I forgot to add it back in my revised reply). I have an appointment with an Apple person on Sunday but I'm really not expecting a solution as this is obviously a known software issue and I hope they can actually issue an update to solve it. I did speak to a "Senior Support Representative" who also suggested the playing music thing which you did. If I was responsible for Apple products and knew the official suggested fix was to try playing music when installing apps, I'd be pretty embarrassed and want to fix this more urgently!
Thanks again.
You're most welcome! 🙂
Just an update from me as I have the same issue on a watch straight out of the box 1 week old. Have an engineering issue open via a senior technical support guy via phone, but he also sent me back to the Apple Store for a Genius Bar appointment, which was today. They replaced the watch since it's in the first two weeks, and as I fully expected, we setup the new watch in the store and had the exact same issue right out of the box - any user installed apps don't work.
So it's not hardware - it's software. And I'm told to just wait until Apple fix this in the fullness of time - with a very basic watch in the meantime. Cannot believe this is not more widespread or more urgent for Apple to fix as I have pretty vanilla kit: 128GB iPhone 6 only 4 months old on 9.2.1. Apple Watch Sport, 1 week old and now replacement 1 hour old, WatchOS 2.1. Mentions of deleting music do sound interesting as I have 70GB of music (40GB free), but this is not a "fix".
Rob2775 wrote:
Mentions of deleting music do sound interesting as I have 70GB of music (40GB free), but this is not a "fix".
Do not bother as it will most certainly not work. I have an iPhone 6S 128GB paired with Apple Watch Sport. It's also only a couple of months old. Not single third party application worked since day one. I too am puzzled as to why this is not a bigger issue for Apple (go see Macrumors' forums if you don't want to feel lonely).
I have tried every single step mentioned by Jonathan and ones mentioned on Apple Support page. None, I repeat, none of them worked. It's kind of sad when I easily get notifications from such apps on my watch, but once I tap to open them it gets stuck loading until it kicks you out to your home screen. I really like the watch, I use it everyday as much as I can. However, this is one, but giant eyesore for me.
dembow wrote:
I have tried every single step mentioned by Jonathan and ones mentioned on Apple Support page. None, I repeat, none of them worked.
Hi
I am sorry to hear that. Although the suggested steps have helped some others, as they have not resolved the issue for you, I suggest that you contact Apple Support:
dembow wrote:
Rob2775 wrote:
Mentions of deleting music do sound interesting as I have 70GB of music (40GB free), but this is not a "fix".
Do not bother as it will most certainly not work.
I haven't bothered with that particular fix which I also saw on the MacRumors thread too. The watch was a leaving present after 13 years in the same job, I had not been sold on the Apple Watch myself, so I've no interest in messing around deleting and resyncing 70GB of music which is far more important to me - struck me as unacceptable for Apple to have a situation where that was the fix and I told the (helpful) team in store, if it comes down to that, have the watch back and give me a credit note. Not interested at all.
Echo Jonathan (also very helpful) to file a support query, I've had a very hands on guy now via phone who's raised an engineering issue with the US and calls me back regularly to update. The one mystery in all this is that everyone at Apple (by phone, in store) claims they've never seen this issue before, yet I have a plainly very standard combination of Apple devices. It must be the line they're told to use - no matter how widespread it appears in comments on the internet. Thank you for reassuring me I'm not the only one.
Definitive update here - managed to drop my 4 month old iPhone 6 in a large river today (don't ask) and on purchasing a replacement I setup both phone and watch fresh (on my last phone I hadn't gone as far as do the prescribed delete all my music as had 70gb of it) and lo and behold on a new iPhone 6s 128gb and a reset watch replaced by Apple last Sunday STILL NO THIRD PARTY APPS WORK. How much more do Apple need to replicate this. It just about does it for me, shameful Apple are selling this watch and not fixed such a major flaw. It's got to trading standards levels that Apple is not yet admitting or addressing this.
I don’t think you have a hardware problem. It’s software. Make sure you updated to the latest version of watchOS 2. Also, you could make a suggestion to apple here: Apple Watch Feedback
Third party apps not working on Apple Watch
