Lalawla
Level 1 (0 points)

Q: 2 ATV 4th gens won't stay connected to wifi

We have 2 ATV 4th Gen.  neither one will maintain an internet connection.  It's become impossible to stream anything for more that 2 -3 min at a time without losing connection.  We have a roku and ATV 2nd generation that are working fine.  We've tried rebooting both and 2 different routers.  There is no ethernet connection close to where these devices are located.

Posted on Feb 17, 2016 2:19 PM

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Lalawla

Q: 2 ATV 4th gens won't stay connected to wifi

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Feb 17, 2016 3:24 PM in response to Lalawla
    Level 10 (104,521 points)
    Apple TV
    Feb 17, 2016 3:24 PM in response to Lalawla

    Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.

     

    You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.

     

    Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.

     

    There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software. You might also try moving the Apple TV away from other electrical equipment.

     

    The following article(s) may help you.

     

    Troubleshooting Wi-Fi networks and connections

    Recommended Wi-Fi settings

    Sources of Interference

    Wifi Diagnostic Software (for Mac users)

     

    You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.

  • by vazandrew,

    vazandrew vazandrew Feb 17, 2016 3:24 PM in response to Lalawla
    Level 6 (19,303 points)
    Apple TV
    Feb 17, 2016 3:24 PM in response to Lalawla

    Distance between rputer and ATV will impact performance. Other devices working doesn't rule out a network issue. Get a diagnostics report from istumbler, netstumbler or similar. Look for signal strength, noise, nearby networks. Test on another network

  • by peder lund,

    peder lund peder lund Feb 22, 2016 8:02 AM in response to Lalawla
    Level 1 (22 points)
    Mac OS X
    Feb 22, 2016 8:02 AM in response to Lalawla

    try turning off HDMI-CEC on your tv (what makes turning the tv on and off with the apple remote possible).

    i had the same problem but turning off 'simplink' on my LG-tv solved the problem.

    let me know if it helps?

  • by al@teach,

    al@teach al@teach Feb 22, 2016 10:32 AM in response to Lalawla
    Level 1 (33 points)
    iPhone
    Feb 22, 2016 10:32 AM in response to Lalawla

    My sister has a 2 story house. Router is upstairs and Apple tv 3 is downstairs and it just worked, lol.

    Got her the 4. Just replaced the 3 with the 4. Took forever for just the UI to load.

    Turns out, her router was old, replaced it with (forgot name). Put the 4 on the 5G line.

    It is now faster than instant.