Bart_M_J
Level 1 (5 points)
iCloud

Q: Fan goes crazy after El Capitan clean install

Hi all,

 

A couple of days ago I formatted my drive and clean installed El Capitan. I'm starting to regret this... The fan just keeps turning on very high revs - e.g. this very moment it's 6500 r/min and it doesn't slow down. The thing is that this almost never happened on Yosemite - only when playing computer games with somewhat better graphics. I've installed Macs Fan Control and could set the fan speed to some manual level but I'm afraid it's going to hurt my computer.

 

Does anyone know any fixes to this issue? Any way to adjust the fan speed? [p.s. the battery also supports the system for much shorter time under El Capitan than it used to do under Yosemite]. What the **** Apple???

 

....or should I just go back to Yosemite...?

MacBook Air (13-inch Mid 2013), OS X El Capitan (10.11.3)

Posted on Feb 17, 2016 3:24 PM

by Mike Sombrio,Solvedanswer
Mike Sombrio Mike Sombrio
Level 6 (17,201 points)
Apple Watch
A:

I found this with a Google search http://forums.macrumors.com/threads/constantly-high-cpu-usage-soagent-callservic esd.1894835/

Posted on Feb 17, 2016 3:54 PM

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Bart_M_J

Q: Fan goes crazy after El Capitan clean install

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  • by Allan Eckert,

    Allan Eckert Allan Eckert Feb 17, 2016 3:26 PM in response to Bart_M_J
    Level 9 (53,491 points)
    Desktops
    Feb 17, 2016 3:26 PM in response to Bart_M_J

    Please download and install EtreCheck from http://etrecheck.com/

     

    Run it and post the report here.

  • by Mike Sombrio,

    Mike Sombrio Mike Sombrio Feb 17, 2016 3:30 PM in response to Bart_M_J
    Level 6 (17,201 points)
    Apple Watch
    Feb 17, 2016 3:30 PM in response to Bart_M_J

    Try resetting the SMC

    On Mac notebooks with non-removable battery

    Mac notebook computers that have a battery you should not remove include: MacBook Pro (Early 2009) and later, all models of MacBook Air, MacBook (Late 2009), and MacBook (Retina, 12-inch, Early 2015).

    To reset the SMC:

    1. Shut down the computer.
    2. Plug in the MagSafe or USB-C power adapter to a power source and to your computer.
    3. On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
    4. Release all the keys and the power button at the same time.
    5. Press the power button to turn on the computer.

    On MagSafe power adapters, the LED might change states or temporarily turn off when you reset the SMC.

  • by Bart_M_J,

    Bart_M_J Bart_M_J Feb 17, 2016 3:34 PM in response to Allan Eckert
    Level 1 (5 points)
    iCloud
    Feb 17, 2016 3:34 PM in response to Allan Eckert

    EtreCheck version: 2.9.4 (254)

    Report generated 2016-02-18 00:33:06

    Download EtreCheck from http://etrecheck.com

    Runtime 2:24

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Other problem

     

    Hardware Information: ⓘ

        MacBook Air (13-inch, Mid 2013)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Air - model: MacBookAir6,2

        1 1,3 GHz Intel Core i5 CPU: 2-core

        4 GB RAM Not upgradeable

            BANK 0/DIMM0

                2 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                2 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en0: 802.11 a/b/g/n/ac

        Battery: Health = Normal - Cycle count = 764

     

    Video Information: ⓘ

        Intel HD Graphics 5000

            Color LCD 1440 x 900

     

    System Software: ⓘ

        OS X El Capitan 10.11.3 (15D21) - Time since boot: about 5 hours

     

    Disk Information: ⓘ

        APPLE SSD SD0128F disk0 : (121,33 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            APPLE SSD SD0128F Media (disk1) / : 120.11 GB (71.49 GB free)

                Encrypted AES-XTS Unlocked

                Core Storage: disk0s2 120.47 GB Online

     

    USB Information: ⓘ

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    System Launch Agents: ⓘ

        [loaded]    153 Apple tasks

        [running]    83 Apple tasks

     

    System Launch Daemons: ⓘ

        [loaded]    194 Apple tasks

        [running]    93 Apple tasks

     

    Launch Agents: ⓘ

        [running]    com.brother.LOGINserver.plist (2015-01-15) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.fpsaud.plist (2016-01-29) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2015-06-04) [Support]

     

    User Launch Agents: ⓘ

        [loaded]    com.google.keystone.agent.plist (2016-02-12) [Support]

        [failed]    com.jdibackup.ZipCloud.autostart.plist (2016-02-12) [Support]

        [failed]    com.jdibackup.ZipCloud.notify.plist (2016-02-12) [Support]

     

    User Login Items: ⓘ

        Macs Fan Control    program  (/Applications/Macs Fan Control.app) (2016-02-17)

        MEGAsync    program  (/Applications/MEGAsync.app) (2016-01-19)

     

    Other Apps: ⓘ

        [running]    com.apple.xpc.launchd.oneshot.0x10000006.EtreCheck (2016-02-14)

        [running]    com.brother.utility.NETserver.115552 (2016-02-13)

        [running]    com.brother.utility.USBserver.110752 (2016-02-13)

        [running]    com.crystalidea.MacsFanControl.110112 (2016-02-17)

        [running]    com.kuvva.Kuvva-Wallpapers.96352 (2016-02-12)

        [loaded]    com.kuvva.KuvvaHelper (2016-02-12)

        [running]    com.todoist.mac.Todoist.107552 (2016-02-12)

        [running]    mega.mac.58272 (2016-01-19)

     

    Internet Plug-ins: ⓘ

        SharePointBrowserPlugin: 14.6.0 - SDK 10.6 (2016-02-13) [Support]

        FlashPlayer-10.6: 20.0.0.306 - SDK 10.6 (2016-02-17) [Support]

        QuickTime Plugin: 7.7.3 (2016-01-14)

        Flash Player: 20.0.0.306 - SDK 10.6 (2016-02-17) [Support]

        JavaAppletPlugin: 15.0.1 - SDK 10.7 (2016-02-13) Check version

        Default Browser: 601 - SDK 10.11 (2016-01-14)

     

    3rd Party Preference Panes: ⓘ

        Flash Player (2016-01-29) [Support]

     

    Time Machine: ⓘ

        Auto backup: YES

        Volumes being backed up:

            APPLE SSD SD0128F Media: Disk size: 120.11 GB Disk used: 48.61 GB

        Destinations:

            AIR BACKUP [Local]

            Total size: 500.23 GB

            Total number of backups: 45

            Oldest backup: 28.04.2014, 22:14

            Last backup: 17.02.2016, 00:14

            Size of backup disk: Excellent

                Backup size 500.23 GB > (Disk size 120.11 GB X 3)

     

    Top Processes by CPU: ⓘ

            82%    securityd_service

            72%    soagent

            70%    callservicesd

            57%    Mail

            16%    WindowServer

     

    Top Processes by Memory: ⓘ

        688 MB    com.apple.WebKit.WebContent(7)

        501 MB    kernel_task

        143 MB    soagent

        139 MB    callservicesd

        115 MB    CalendarAgent

     

    Virtual Memory Information: ⓘ

        30 MB    Free RAM

        3.97 GB    Used RAM (869 MB Cached)

        240 MB    Swap Used

     

    Diagnostics Information: ⓘ

        Feb 17, 2016, 08:06:58 PM    /Library/Logs/DiagnosticReports/callservicesd_2016-02-17-200658_[redacted].cpu_ resource.diag [Details]

            /System/Library/PrivateFrameworks/TelephonyUtilities.framework/callservicesd

        Feb 17, 2016, 07:37:08 PM    /Library/Logs/DiagnosticReports/soagent_2016-02-17-193708_[redacted].cpu_resour ce.diag [Details]

            /System/Library/PrivateFrameworks/MessagesKit.framework/Resources/soagent.app/C ontents/MacOS/soagent

        Feb 17, 2016, 06:34:58 PM    Self test - passed

        Feb 17, 2016, 06:33:54 PM    /Library/Logs/DiagnosticReports/callservicesd_2016-02-17-183354_[redacted].cpu_ resource.diag [Details]

        Feb 17, 2016, 06:33:54 PM    /Library/Logs/DiagnosticReports/soagent_2016-02-17-183354_[redacted].cpu_resour ce.diag [Details]

        Feb 17, 2016, 03:38:04 PM    /Library/Logs/DiagnosticReports/callservicesd_2016-02-17-153804_[redacted].cpu_ resource.diag [Details]

        Feb 17, 2016, 02:00:01 PM    /Library/Logs/DiagnosticReports/soagent_2016-02-17-140001_[redacted].cpu_resour ce.diag [Details]

        Feb 17, 2016, 01:48:23 PM    /Library/Logs/DiagnosticReports/soagent_2016-02-17-134823_[redacted].cpu_resour ce.diag [Details]

        Feb 17, 2016, 11:22:39 AM    /Library/Logs/DiagnosticReports/soagent_2016-02-17-112239_[redacted].cpu_resour ce.diag [Details]

        Feb 17, 2016, 12:16:19 AM    /Library/Logs/DiagnosticReports/soagent_2016-02-17-001619_[redacted].cpu_resour ce.diag [Details]

        Feb 16, 2016, 12:37:15 PM    /Library/Logs/DiagnosticReports/callservicesd_2016-02-16-123715_[redacted].cpu_ resource.diag [Details]

        Feb 16, 2016, 12:37:15 PM    /Library/Logs/DiagnosticReports/soagent_2016-02-16-123715_[redacted].cpu_resour ce.diag [Details]

  • by Bart_M_J,

    Bart_M_J Bart_M_J Feb 17, 2016 3:40 PM in response to Mike Sombrio
    Level 1 (5 points)
    iCloud
    Feb 17, 2016 3:40 PM in response to Mike Sombrio

    Thanks Mike, this seems to have worked for now. But the fan is now slowly picking up speed, i.e. at the beginning it was very quiet and now it is becoming louder and louder. Should I keep repeating the same steps over again?? Any idea about the reason for this behavior of the fan?

  • by pinkstones,

    pinkstones pinkstones Feb 17, 2016 3:45 PM in response to Bart_M_J
    Level 5 (4,209 points)
    Safari
    Feb 17, 2016 3:45 PM in response to Bart_M_J

    ZipCloud is adware.  You need to uninstall it according to the developer's instructions.  You can find them here.  I don't know what MEGAsync is, but a quick search in Google doesn't look promising.  This thread tells you how to uninstall it  --> what is mega sync

  • by Bart_M_J,

    Bart_M_J Bart_M_J Feb 17, 2016 3:51 PM in response to pinkstones
    Level 1 (5 points)
    iCloud
    Feb 17, 2016 3:51 PM in response to pinkstones

    I don't have ZipCloud. I guess it says so in the report I pasted but I removed it a couple of days ago, right after I accidentally installed it. I can't find the file anywhere in the system now - tried spotlight, found nothing.

     

    Megasync works just like Dropbox, Copy, Google Cloud, etc. It works fine with mac and there's lots of space for free.

  • by Mike Sombrio,Solvedanswer

    Mike Sombrio Mike Sombrio Feb 17, 2016 3:54 PM in response to Bart_M_J
    Level 6 (17,201 points)
    Apple Watch
    Feb 17, 2016 3:54 PM in response to Bart_M_J

    I found this with a Google search http://forums.macrumors.com/threads/constantly-high-cpu-usage-soagent-callservic esd.1894835/

  • by Bart_M_J,

    Bart_M_J Bart_M_J Feb 17, 2016 3:54 PM in response to Bart_M_J
    Level 1 (5 points)
    iCloud
    Feb 17, 2016 3:54 PM in response to Bart_M_J

    The fan is crazy again even after the SMC reset.

  • by Mike Sombrio,

    Mike Sombrio Mike Sombrio Feb 17, 2016 3:58 PM in response to Bart_M_J
    Level 6 (17,201 points)
    Apple Watch
    Feb 17, 2016 3:58 PM in response to Bart_M_J

    You didn't uninstall it properly, there are still pieces of it although they're not loaded. Try MalwareBytes http://www.adwaremedic.com/index.php

  • by pinkstones,

    pinkstones pinkstones Feb 17, 2016 4:00 PM in response to Bart_M_J
    Level 5 (4,209 points)
    Safari
    Feb 17, 2016 4:00 PM in response to Bart_M_J

    Bart_M_J wrote:

     

    I don't have ZipCloud. I guess it says so in the report I pasted but I removed it a couple of days ago, right after I accidentally installed it. I can't find the file anywhere in the system now - tried spotlight, found nothing.

     

    You have to uninstall things according to the developer's instructions.  In order to remove it properly, you now have to reinstall it, then uninstall it according to the directions provided in the link I gave you.

  • by Bart_M_J,

    Bart_M_J Bart_M_J Feb 17, 2016 4:04 PM in response to pinkstones
    Level 1 (5 points)
    iCloud
    Feb 17, 2016 4:04 PM in response to pinkstones

    OK, thanks. I'll try to remove google accounts and to the system reboot and see how that works. Thanks for the link. I'll see if this fixes the problem.

  • by Linc Davis,

    Linc Davis Linc Davis Feb 17, 2016 4:12 PM in response to Bart_M_J
    Level 10 (207,936 points)
    Applications
    Feb 17, 2016 4:12 PM in response to Bart_M_J

    You're getting the usual results of posting "etrecheck" stuff on this site.

     

    Apps can affect Mac performance, battery runtime, temperature, and fan activity - Apple Support

  • by etresoft,

    etresoft etresoft Feb 17, 2016 5:06 PM in response to Bart_M_J
    Level 7 (29,101 points)
    Feb 17, 2016 5:06 PM in response to Bart_M_J

    Hello Bart,

    The CPU usage in your EtreCheck clearly shows where the problem is. Are you using Google contact syncing? People in this forum (http://forums.macrumors.com/threads/constantly-high-cpu-usage-soagent-callservic esd.1894835/) reported that disabling Google contact syncing resolved the problem.

  • by Bart_M_J,

    Bart_M_J Bart_M_J Feb 17, 2016 11:23 PM in response to Bart_M_J
    Level 1 (5 points)
    iCloud
    Feb 17, 2016 11:23 PM in response to Bart_M_J

    Guys, thanks a lot for your help!!! I've removed Google accounts syncing and it seems to be working so far! Now working on my mac feels good again

     

    Thanks a lot to all of you!

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