Need help with a scam - please!

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Level 1

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Need help with a scam - please!

My son received a message saying that his iTunes account had been blocked and he needed to update his information. Well, he did! He put ALL of his info in, visa card info, ssn, dob, everything! What can we do?? HELP!!

Posted on Feb 17, 2016 8:48 PM

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Answer 1

Feb 17, 2016 8:52 PM in response to alicia38004

Since that was most likely a phishing attack that he responded to, report it the bank. Request new credit cards be issued and the old ones invalidated. Change all of the passwords on all of the account accessed.

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Answer 2

ChitlinsCC

Level 7

21,140 points

Feb 17, 2016 9:04 PM in response to alicia38004

In addition to Allan's sage advice, report to the police AND, if you still have the message or any other data, send it to Apple as well

Report an iMessage by sending an email

Send an email to reportphishing@apple.com with this information:

A screenshot of the message (See how to take a screenshot on your iPhone, iPad, iPod touch, or Mac.)
The email address or phone number that sent the iMessage
The date and time that you got the iMessage

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