cerk_12
Level 1 (0 points)

Q: where can i get my back up pasword

i got my iphone 5 back in 2013 and when i got it i do not remember making an encryption code on it. now i cannot back up my pictures and content to my new iphone 6s because i do no remember the passcode to the encryption. is there any way i can aquire this code?

iPhone 5

Posted on Feb 18, 2016 12:57 AM

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cerk_12

Q: where can i get my back up pasword

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  • by jeffd55,

    jeffd55 jeffd55 Feb 19, 2016 9:08 AM in response to cerk_12
    Community Specialists
    Feb 19, 2016 9:08 AM in response to cerk_12

    Hello cerk_12,

     

    Thank you for using Apple Support Communities. 

     

    I see you have forgotten the password for your encrypted iTunes backup. Unfortunately, there is no recovering that password if has been forgotten. From the About encrypted backups in iTunes support article:

    There is no way to recover your information or turn off Encrypt Backup if you lose or forget the password.

     

    Regards.