Magic Mouse clicks and scrolls, but can't move the pointer

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Level 1

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Magic Mouse clicks and scrolls, but can't move the pointer

It used to work. I have now El capitan 10.11.3 and my magic mouse only scroll or click but is not moving the pointer

I tried several workaround: changing batteries, trying with another computer, unpairing, resetting pram and smc.. Nothing works. My battery level is at 100% but i cannot move the pointer. The scrolling is quick and perfect. I have a time capsule at 5Ghz so no 2,4 Ghz interference is supposed to run. I have an Apple trackpad but unconnecting it didn't solve the problem.

iMac, OS X El Capitan (10.11.3)

Posted on Feb 18, 2016 6:47 AM

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Answer 1

jeffd55

Community Specialist

Feb 19, 2016 11:53 AM in response to cat burlow

Hello cat burlow,

Thank you for using Apple Support Communities.

I see that your Magic Mouse isn't tracking when you use it. Take a look at the following from the If your Apple wireless mouse, keyboard, or trackpad aren‘t working as expected support article:

Your mouse or trackpad doesn't track as expected

Apple Wireless Mouse, Magic Mouse, and Magic Mouse 2 can be used on most smooth surfaces; however, if tracking issues occur, try these options:

Choose System Preferences from the Apple menu, then choose Mouse. Set the Tracking slider to adjust how fast the pointer moves as you move the mouse.

Try using a different surface to see if the tracking improves.

Turn the mouse over and inspect the sensor window. Use compressed air to gently clean the sensor window if dust or debris is present.

If multiple Bluetooth wireless devices are in use nearby, try turning them off one at a time to see if the issue improves. Bandwidth intensive devices could affect tracking.

Learn more about what to do if your trackpad isn't tracking correctly.

Best regards.

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