HT204570: Get help with your iCloud Photo Library

Learn about Get help with your iCloud Photo Library
mc.ml.hardy
Level 1 (1 points)

Q: My ICLOUD stored photos from a previous Iphone are gone from ICLOUD

I upgraded to Iphone 6.  I had ICLOUD storage before on my other Iphone with photos saved.  After upgrading and switching to the new phone, those photos are no longer in my ICLOUD storage.  What happened to them?

iPhone 6, iOS 9.2.1

Posted on Feb 18, 2016 8:48 AM

by Winston Churchill,Apple recommended
Winston Churchill Winston Churchill
Level 10 (103,728 points)
Apple TV
A:

iCloud Drive is something different altogether, do you have 'iCloud Photo library' enabled on the phone. If not then you are only using photo stream.

 

As I already suggested photo stream in the cloud only keeps photos for 30 days. However the photo stream album on your phone will keep them for longer (up to 1,000 photos), so your old phone may have had photos going back a lot longer than 30 days but since your new phone is downloading them from the cloud not your old phone it only has access to 30 days worth.

 

Photo stream doesn't put any photos on iCloud.com, so if you have photos there and don't have iCloud photo library enabled on your phone it may be your PC that is putting them there. I don't have a PC, but essentially you are looking for the equivalent setting to this...

iCloud.jpg

Posted on Feb 19, 2016 9:05 AM

Close
mc.ml.hardy

Q: My ICLOUD stored photos from a previous Iphone are gone from ICLOUD

  • All replies
  • Helpful answers

Previous Page 2

  • by mc.ml.hardy,

    mc.ml.hardy mc.ml.hardy Feb 23, 2016 2:27 PM in response to Winston Churchill
    Level 1 (1 points)
    Feb 23, 2016 2:27 PM in response to Winston Churchill

    No. I am saying that with the original phone, with WIFI, all my photos on that phone were automatically uploaded and stored in the cloud. Then I got the new phone in October. While on WIFI, all the photos on it are automatically uploaded to the cloud on it too. The reason I know this is because I check the ICloud photos from time to time. The photos that were taken with the new phone are there, but the photos from the IPhone 4S are not, and have not been ever since I purchased the new phone.

Previous Page 2