HT203160: If iTunes prompts you to authorize your computer when you try to play iTunes Store purchases

Learn about If iTunes prompts you to authorize your computer when you try to play iTunes Store purchases
Sparkle1273

Q: How do I convert iTunes to play on Sony mp3?

When I try to play a song, I get a prompt to sign on.  The prompt shows an old email address. When I correct this and add my password,  I get a message that this computer is already authorized, but it still will not play the song. Instead it goes back to the sign in message.

iPod classic

Posted on Feb 18, 2016 12:14 PM

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Q: How do I convert iTunes to play on Sony mp3?

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  • by hhgttg27,Helpful

    hhgttg27 hhgttg27 Feb 19, 2016 6:48 PM in response to Sparkle1273
    Level 5 (5,407 points)
    iTunes
    Feb 19, 2016 6:48 PM in response to Sparkle1273

    These symptoms suggest that the song in question was purchased from the iTunes Store using an old email address as your Apple ID, and that you've subsequently created a new Apple ID rather than updating the email address for the original one.  iTunes Store purchases can only be played on devices that are authorized for the Apple ID used for the original purchase.  Unless you can recall the password used for the old email address login, or can use Apple's password recovery/reset services there's not a lot you can do.  Apple's terms and conditions do not allow you to transfer purchases from one Apple ID to another.

  • by Sparkle1273,

    Sparkle1273 Sparkle1273 Feb 19, 2016 6:50 PM in response to hhgttg27
    Level 1 (0 points)
    Feb 19, 2016 6:50 PM in response to hhgttg27

    Thanks. My son in law set up the account first and I changed the email address and pass word.  But I am having problems with the last songs that I purchased from Itunes on the current address and pass word.