HT201210: If you see an error when you update or restore your iPhone, iPad, or iPod

Learn about If you see an error when you update or restore your iPhone, iPad, or iPod

LenoreTM

Level 1 (0 points)

Q: I need to scrub my iPhone 6 plus before returning it to AT

My 6 plus was thrown up on by my cat. The phone still works but the screen does not. I want to restore to factory setting before sending it into insurance. I tried holding down the home key and off key but that doesn't help. The phone is pass code protected. Help?

Posted on Feb 18, 2016 2:14 PM

I have this question too

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by Lawrence Finch,

Lawrence Finch Feb 18, 2016 2:31 PM in response to LenoreTM
Level 8 (38,076 points)

Mac OS X

Feb 18, 2016 2:31 PM in response to LenoreTM

Log in to https://icloud.com/find. Select it if you have more than one device on your iCloud account, erase it, and remove it from the account.
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HT201210: If you see an error when you update or restore your iPhone, iPad, or iPod

Q: I need to scrub my iPhone 6 plus before returning it to AT

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by Lawrence Finch,

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