iPhone 6s volume button is jammed

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iPhone 6s volume button is jammed

Hi, I have the iPhone 6s that I got a month and a half ago through AT&T (my provider). Although my phone is almost new, one of the volume buttons is jammed and will not let me decrease the volume because it is jammed. I think it may be my case as I have the waterproof Mophie case which requires me to press down extra hard on the buttons. Any help on how to fix this the cheapest way possible without risking breaking my phone. I have the AT&T insurance but it would be $200 to replace the whole thing and I only need the button fixed. Thanks!

iPhone 6s, iOS 9.2

Posted on Feb 18, 2016 6:48 PM

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Answer 1

pedro d

Community Specialist

Feb 20, 2016 6:29 AM in response to reece1738

Hello there, reece1738.

It sounds like you are having issues with the volume control buttons on your iPhone 6s. The following Knowledge Base article offers up some great information in regards to what you can do:

Get help with buttons and switches on your iPhone, iPad, or iPod touch

If the volume buttons, Ring/Silent switch, or Side Switch aren't working

On an iPhone, the volume buttons and Ring/Silent switch are on the left side of the device. The buttons on other iPhone models are similar. On an iPad, the volume buttons and Side Switch are on the right side of the device.

If any of these buttons or switches aren't working, follow these steps. After each step, see if you still need help:

Unlock your device. Some buttons don't work from the Lock screen.

Check for debris or dirt around the button or switch and clean it with a soft cloth.

Remove all protective films and cases that might interfere with the button or switch.

Get more help

If the button or switch still isn't working, if it works intermittently, or if it's damaged, contact Apple Supportto set up service.

Thanks for reaching out to Apple Support Communities.

Cheers.

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