ibrahimfromregina

Q: iphone 6 showing the accessory may not be supported

I have an iPhone 6 when I try to charge it says  the accessory may not be supported and I'm using original Apple cable. I can't charge it unless I turn the iPhone to let charge. I need someone help me fix it

iPhone 6, iOS 9.2.1

Posted on Feb 18, 2016 9:07 PM

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Q: iphone 6 showing the accessory may not be supported

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  • by alex_h1,Solvedanswer

    alex_h1 alex_h1 Feb 20, 2016 7:25 AM in response to ibrahimfromregina
    Community Specialists
    Feb 20, 2016 7:25 AM in response to ibrahimfromregina

    Hello ibrahimfromregina,

    Thanks for using Apple Support Communities.

     

    I see you're getting an error that the accessory isn't supported when trying to charge your iPhone.  In order to help get this issue resolved, I suggest that you run through the troubleshooting steps below.

     

    If an alert says that your accessory isn't supported or certified

    These alerts can appear for a few reasons: Your iOS device might have a dirty or damaged charging port, your charging accessory is defective, damaged, or non Apple-certified, or your USB charger isn't designed to charge devices.

    Follow these steps:

    1. Remove any debris from the charging port on the bottom of your device.
    2. Restart your iOS device.
    3. Try a different USB cable or charger.
    4. Make sure that you have the latest version of iOS.
    5. Contact Apple Support to set up service.

    Charge your iPhone, iPad, and iPod touch

     

     

    Cheers.