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Saabeus
Level 1 (0 points)

Q: why wont my itunes show all my devices.

when signed into itunes only my iphone is showing under devices. even when my ipad is plugged into the computer. I have had to restore it because my child locked it up. How do i locate it in order to go through set up etc.

iPad 2

Posted on Feb 18, 2016 9:21 PM

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Saabeus

Q: why wont my itunes show all my devices.

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  • by turingtest2,

    turingtest2 turingtest2 Feb 19, 2016 12:49 PM in response to Saabeus
    Level 10 (88,076 points)
    Apple TV
    Feb 19, 2016 12:49 PM in response to Saabeus

    Try the following:

     

    1. Open Control Panel > Device Manager
    2. Plug in your device
    3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
      It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.
    4. Right-click and select Update Driver Software...
    5. Click Browse my computer for driver software
    6. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
                      C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
    7. Click Let me pick from a list of device drivers on my computer
    8. Click Apple Mobile Device USB Driver
    9. Click Next, then Close and exit Device Manager

     

    Or try If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support.

     

    Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates.

     

    tt2