f.sh1

Q: How can I download OS X after restoring?

How Can I restore my computer and redownload OS X?

 

What I have tried:

 

* I have went to my Recovery HD Disc and tried uninstalling but says "app store is currently down..."

 

* I have went onto my Icloud account and tried erasing from there but says my Mac is offline when it is online


If you know how to fix this please tell me how I can download OS X back on my Mac!


Sincerely, Faizaan *******

Email: ***********


<Personal Information Edited by Host>

iMac, iOS 8.1, null

Posted on Feb 19, 2016 2:44 AM

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Q: How can I download OS X after restoring?

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  • by pedro d,

    pedro d pedro d Feb 20, 2016 10:28 AM in response to f.sh1
    Community Specialists
    Feb 20, 2016 10:28 AM in response to f.sh1

    Hello there, f.sh1.

     

    It sounds like you're having issues restoring the latest version of OS X to your computer. The following Knowledge Base article offers up some great pointers and steps to review:

     

    How to reinstall OS X on your Mac

     

    You might need to reinstall OS X for these reasons:

    • You see a prohibitory symbol at startup.
    • You inadvertently installed a version of OS X that's older than what came with your Mac.
    • You erased your startup disk, or are setting up a new startup disk.

    You don't have to reinstall OS X for these things:

    {...}

    Reinstall OS X from Recovery

    If have a recent Mac, you can use OS X Recovery to reinstall OS X.

    1. Turn on your Mac.
    2. Immediately after you hear the startup sound, hold the Command and R keys on your keyboard. 
    3. Release the keys after the Apple logo appears.
    4. If prompted, select a Wi-Fi network, or connect your Mac to the Internet using an Ethernet cable.
    5. After the Recovery menu appears, select the option to Install OS X.
    6. Follow the onscreen prompts to select your destination disk and install OS X. 

    These steps reinstall the latest version of OS X that you previously had installed on your Mac. If you want to reinstall the version of OS X that came with your Mac, hold Command-Option-R at startup instead. This starts your Mac from Internet Recovery.

     

    Thanks for reaching out to Apple Support Communities.

     

    Kind Regards.

  • by f.sh1,

    f.sh1 f.sh1 Feb 21, 2016 8:42 AM in response to pedro d
    Level 1 (0 points)
    Feb 21, 2016 8:42 AM in response to pedro d

    Thanks for your help Pedro, but I have tried it many many times and says "app store is temporially down"

  • by pedro d,

    pedro d pedro d Feb 24, 2016 1:51 PM in response to f.sh1
    Community Specialists
    Feb 24, 2016 1:51 PM in response to f.sh1

    Hello again, f.sh1.

     

    Thanks for the follow up on what you've tried. Due to the nature of your question, it may be best if we get you in contact with someone who can look into this further. You may find more information by using another one of Apple's support resources - https://getsupport.apple.com


    Cheers.