Q: Clock App
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Feb 20, 2016 11:03 AMby norm123,Hi har.smith,
I understand that you are having an issue with the alarm sounds on your iPad. Let's see if we can figure out what is going on.
Now if you have the sounds off, is the volume turned up for any audio playback? This could be the reason you are not hearing anything when an alarm goes off. Take a look at the setting in Control Center to ensure you have the volume at an appropriate level. The articles below will have more information on Control Center and what to do with no audio issues on your iPad.
Use Control Center on your iPhone, iPad, and iPod touch
https://support.apple.com/en-us/HT202769
If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker
https://support.apple.com/en-us/HT203794
Have a good day -
Feb 20, 2016 1:43 PMby har.smith,Thanks for your help, but this hasn't solved it. Until now the alarm has worked with the volume setting controlled by the side buttons set to lowest (mute). I have tried all combination of Do Not Disturb, the volume setting on audio playback and the volume settings from my side buttons. The alarm is now only working when the side buttons are set to not mute. This is definitely different to what it has been since I bought the iPad some time ago.
If the buttons are set to mute, I'm now receiving the alarm visual message but not the sound - not much use!!!
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Feb 20, 2016 2:32 PMby norm123,Hello har.smith,
If all the settings look correct then your next step would be to back up and then restore your iPad. You might want to restart it and set it up as new. This would require you to sync your content back on manually. Take a look at the article below for more details.
How to erase your iOS device and then set it up as a new device or restore it from backups
https://support.apple.com/en-us/HT204686
Take care
