Why isn't my MacAir photos recognizing my iPhone? I can't import my photos.

Question

Why isn't my MacAir photos recognizing my iPhone? I can't import my photos.

Hi. I have a MacAir running El Capitan and an iPhone 5S running the most recent software (9.2.1) . In the past to import photos from my phone to my laptop, I've just plugged the phone into the USB port and the Mac photos software recognized the phone, and asked if I wanted to import the photos. For some reason, it's no longer doing that. (It is a replacement phone, but was loaded up from a recent cloud backup) . Is there some setting that needs to be changed? Something I'm doing wrong?

Thanks.

MacBook Air (13-inch, Early 2015), OS X El Capitan (10.11)

Posted on Feb 19, 2016 8:20 AM

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Answer 1

braden85

Community Specialist

Feb 20, 2016 2:09 PM in response to Melissa Bristow

Hey there Melissa Bristow,

I understand that you are running into some issues when attempting to import photos from your iPhone to your Mac. I have an article that outlines some troubleshooting steps that I think will be useful to you, and it can be found right here:

If you can't import photos from your iPhone, iPad, or iPod touch to your computer - Apple Support

https://support.apple.com/en-us/HT204597

Take care, and thanks for visiting the Apple Support Communities.

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