HT203353: If Safari is slow, stops responding, quits unexpectedly, or has other issues

Learn about If Safari is slow, stops responding, quits unexpectedly, or has other issues
vickiefromfresno

Q: I can't even get to any of the suggested options for my safari spinning ball.  Within 3 seconds my safari crashes.

I've tried to open my safari and every time it crashes within 3 seconds.  I've tried to use the suggested remedies for safari but it crashes before I can do anything.  Any suggestions?

iMac, iOS 9.2.1

Posted on Feb 19, 2016 9:42 AM

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Q: I can't even get to any of the suggested options for my safari spinning ball.  Within 3 seconds my safari crashes.

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  • by pinkstones,

    pinkstones pinkstones Feb 19, 2016 10:07 AM in response to vickiefromfresno
    Level 5 (4,209 points)
    Safari
    Feb 19, 2016 10:07 AM in response to vickiefromfresno

    If you can, go to http://www.etresoft.com/etrecheck — download and run EtreCheck, copying the status report to paste here.  It'll show us what's on your system right now, and if there's anything causing Safari to crash the way you're describing, we should see it, then advise you on what to do next.

     

    If you can't do that, try booting your computer into Safe Mode.  Do this by shutting down, then restarting while holding down the Shift key.  Can you start Safari now without it crashing?

  • by Eric Root,

    Eric Root Eric Root Feb 20, 2016 7:22 AM in response to vickiefromfresno
    Level 9 (69,582 points)
    iTunes
    Feb 20, 2016 7:22 AM in response to vickiefromfresno

    Safari 9

     

    Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items.  Quit/reopen Safari and test. You can also try try Safari/Clear History…. The down side is it clears all cookies.Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.  When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder.  Select Library./Caches/com.apple.Safari/Caches.db and move it to the trash.

     

    Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.

     

    Safari Corruption       See post by Linc Davis

     

    Safari 8

     

    Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items.  Quit/reopen Safari and test. You can also try try Safari/Clear History and Web Site Data. The down side is it clears all cookies.Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.  When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder.  Select Library./Caches/com.apple.Safari/Caches.db and move it to the trash.

     

    Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.

     

    Safari Corruption       See post by Linc Davis

     

    10.9 and lower

     

    Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items.  Quit/reopen Safari and test. You can also try try Safari/Reset Safari. The down side is it clears all cookies. Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. In Finder hold down the option/alt key while selecting the Go menu item. Select Library. Then Library./Caches/com.apple.Safari/Caches.db and move it to the trash.

     

    Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.

     

    Safari Corruption       See post by Linc Davis