Juliana Rose
Level 1 (0 points)

Q: My movie won't play fully

I recently downloaded a movie series and the movie itself is over an hour long, yet when i click on it, it plays a clip for 28 seconds then exits out of the movie. can anyone help me fix it?

MacBook Pro

Posted on Feb 19, 2016 10:40 PM

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Juliana Rose

Q: My movie won't play fully

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  • by jason269,

    jason269 jason269 Feb 21, 2016 8:59 AM in response to Juliana Rose
    Community Specialists
    Feb 21, 2016 8:59 AM in response to Juliana Rose

    Hi, Juliana.  

     

    Thank you for visiting Apple Support Communities.  

     

    I understand a purchased iTunes movie will not play.  I would recommend deleting this purchased movie and download it again.  Here are the two articles that will walk you through the process.   The steps directly below are labeled for music, but also apply to other iTunes media.  

     

    Mac or PC

    1. In iTunes, right-click the song, album, or playlist that you want to remove and click Delete.

     

    Delete songs and music videos

     

    Download your past purchases

     

    Cheers