+ScooterK+

Q: When syncing with iTunes, I am prompted to update iOS. iPhone is already running iOS 9.2.1

When syncing with iTunes, I am prompted to update iOS. iPhone is already running iOS 9.2.1.

iPhone 6, iOS 9.2.1

Posted on Feb 19, 2016 10:33 PM

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Q: When syncing with iTunes, I am prompted to update iOS. iPhone is already running iOS 9.2.1

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  • by sberman,

    sberman sberman Feb 19, 2016 10:37 PM in response to +ScooterK+
    Level 8 (40,465 points)
    Feb 19, 2016 10:37 PM in response to +ScooterK+

    Are you certain you're being prompted to update iOS and not being prompted to update your iTunes version?

     

    Do you in fact have the latest iTunes version (12.3.2)?  If not, assuming you have a current operating system on your computer (if you do not, that would be a problem), get current iTunes from http://www.apple.com/itunes/download

  • by +ScooterK+,

    +ScooterK+ +ScooterK+ Feb 19, 2016 10:47 PM in response to sberman
    Level 1 (0 points)
    Feb 19, 2016 10:47 PM in response to sberman

    I just doubled checked, and I'm running iTunes version 12.3.2.35.

     

    I also get a popup window informing that there's a new version (9.2.1) of iOS for my iPhone; and asks me to either cancel, download, or download and install.

     

    When I check my iPhone settings - software update; it reports: "iOS 9.2.1, Your software is up to date".  More specifically, it lists Version 9.2.1 (13D15) under "About".

  • by sberman,

    sberman sberman Feb 19, 2016 10:50 PM in response to +ScooterK+
    Level 8 (40,465 points)
    Feb 19, 2016 10:50 PM in response to +ScooterK+

    Were you ever affected by Error 53?  Apple did release a new version of iOS 9.2.1 to deal with Error 53 issues.

    If you see error 53 and your iPhone or iPad gets stuck on the 'Connect to iTunes' screen - Apple Support

     

    My iPhone 6S, by the way, also runs 9.2.1 (13D15), and is never asked to perform an update when I connect it to iTunes 12.3.2 via USB.

  • by +ScooterK+,

    +ScooterK+ +ScooterK+ Feb 19, 2016 11:09 PM in response to sberman
    Level 1 (0 points)
    Feb 19, 2016 11:09 PM in response to sberman

    As far as I know, I was not affected by Error 53.  However, I dropped my iPhone a couple of times and was experiencing some sound issues (one of which being the sound toggle got flipped), so I backed up and hard reset it and took it to my carrier (expecting either a replacement or repair).  That was Feb 1st.,  I did not leave it for diagnostics, because I was leaving town on the 2nd.

    So did do a full restore later that day.  I wasn't prompted by the Error 53 at that point, and the restore completely successfully - all except, Tones.  During a sync, iTunes reports that my iPhone is currently synced with another library on this same computer and that I would have to "erase" my iPhone if I want to sync my Tones.  Maybe my Tones not syncing is related to the my IOS versions not "syncing"

  • by PlatnumK,

    PlatnumK PlatnumK Feb 20, 2016 2:51 AM in response to +ScooterK+
    Level 1 (79 points)
    Feb 20, 2016 2:51 AM in response to +ScooterK+

    Even tho you haven't suffered from Error 53,  this update fixes other bugs present in the previous release of iOS 9.2.1 included apps that wouldn't finish downloading