yogesh156

Q: I bought white tint phone and service center replaced it with yellow tint! Help!

Hi.

 

In Showroom they showed me white tint phone and sold it.. Later i got issues with camera and got it replaced with yellow tint phone.. I hate that yellow tint and i would have never bought phone if it was yellow tint one.

 

Service center guys telling that Apple Manufactures white tint and yellow tint phone.

 

Why it was not advertised while selling?? They are forcing me to take it as they wont replace it with white tint phone.

 

Please help me! I am not happy with Apple's way of selling or advertising.

iPhone 6s Plus, iOS 9.2.1

Posted on Feb 20, 2016 12:12 AM

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Q: I bought white tint phone and service center replaced it with yellow tint! Help!

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  • Helpful answers

  • by killhippie,

    killhippie killhippie Feb 20, 2016 2:03 AM in response to yogesh156
    Level 3 (852 points)
    Mac App Store
    Feb 20, 2016 2:03 AM in response to yogesh156

    Can you explain, do you mean the screen?

  • by yogesh156,

    yogesh156 yogesh156 Feb 20, 2016 2:13 AM in response to killhippie
    Level 1 (0 points)
    Feb 20, 2016 2:13 AM in response to killhippie

    Yes it's the display.. I really don't like it. Service guys refusing to take it back.. What should i do to make it normal white.. I read that it's some software setting.. Is it? Or it's hardware.. Please advice.

  • by K Shaffer,

    K Shaffer K Shaffer Feb 20, 2016 2:34 AM in response to yogesh156
    Level 6 (14,399 points)
    Desktops
    Feb 20, 2016 2:34 AM in response to yogesh156

    You may have to try & contact Apple more directly. Depending on your global location

    and country, the avenue available to you may vary as would the result. If your region

    or country does not have an official retail Apple Store, you likely used the services of an

    authorized Apple service provider who would be an independent business.

     

    There are links to Feedback: support, product, and other sections to contact.

    You could write your issue and send your feedback to an appropriate section:

     

    • Apple Feedback:

    "Tell us how we’re doing. Select the appropriate feedback option..."

    (we read everything, but can’t always respond):

     

    Additional Apple contacts and sources:

     

     

    • Choose Country or Region - Apple (sales, service, training, etc)

    shows independent AASP (authorized service/sales) and Apple

    official retail stores, where available, globally:

     

     

     

    https://locate.apple.com/  (may default to local region outside US)

     

    • Apple - Apple Support - Country selector:

    http://www.apple.com/support/country/

     

    Good luck in this matter!

  • by yogesh156,

    yogesh156 yogesh156 Feb 20, 2016 2:36 AM in response to K Shaffer
    Level 1 (0 points)
    Feb 20, 2016 2:36 AM in response to K Shaffer

    I have already contacted them but they are refusing to help me.

  • by K Shaffer,

    K Shaffer K Shaffer Feb 20, 2016 3:42 AM in response to yogesh156
    Level 6 (14,399 points)
    Desktops
    Feb 20, 2016 3:42 AM in response to yogesh156

    Did you send feedback about the situation to Apple?

     

    Was the plastic case of the iPhone amber tinted, or was the color

    balance of the display non-white? These are basic details to tell

    the people, via Feedback. If You are not in the USA... Where then?

     

    Tell them you tried (see article) all these things and then took the unit to a

    local AASP or the place where you bought it, etc; and got an amber display

    in your phone; or received a totally different repaired phone, with this issue.

    There are serial numbers and other information to prove the chassis and

    main board were either the same, or not.

     

    If you had a replacement for one they sold you, or simply got a yellowish

    tint "new phone" from the seller, they would be the one to offer another.

     

    An official replacement may be a refurbished model, but it should act & look fairly much like new.

     

    • Get help with the screen on your iPhone, iPad, or iPod touch - Apple Support

     

    You could condense a story about the situation, the problem, and what you

    have asked the local AASP or in some cases, a cellular provider, to do; in

    an attempt to resolve the problem with the amber tinted display. Not much

    can fit in the Feedback page, in some cases it will stop working after a time

    when it gets to capacity.

     

    In the interim, if the iPhone is really the same one you bought new and not a

    replacement under warranty that may have been pre-owned, you could see

    if a different service provider could replace the display with a neutral color

    balance (white) background display; while that may cost if there's no warranty.

     

    The iPhone warranty is not an international one, so any resolution would mostly

    be a local effort. A quality repair with correct parts & skilled service should result

    in a good repair; but in some limited locations, that may be spotty.

     

    Sorry there isn't anything that I or most others who view this, can do for you.

     

    As a user-to-user help forum, where most people here have no affiliation to

    the Apple company, & are volunteering our time for free -- I'm without ideas.

     

    Best regards and luck to you in eventual solution to this issue...