iTunes store won't open

Question

Level 1

12 points

iTunes store won't open

I can't open iTunes store or update apps from itunes latest version of itunes. Everything else on itunes works fine. I reinstalled itunes but no luck. What next???

iTunes-OTHER, Windows 10

Posted on Feb 20, 2016 6:27 AM

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Answer 1

jason269

Community Specialist

Feb 21, 2016 12:07 PM in response to wonkawilly

Hi, wonkawilly.

Thank you for visiting Apple Support Communities.

I understand that you are unable to either connect to the iTunes Store or it opens to a blank screen. Here are the troubleshooting steps that I would recommend going through for either issue.

If you see error 0x80090318 when you try to open the iTunes Store

If you can’t connect to the iTunes Store

Cheers

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Answer 2

wonkawilly Author

Level 1

12 points

Feb 21, 2016 3:32 PM in response to jason269

All my devices, ipad, iphone etc connect fine to itunes store. Only my pc can't connect. Itunes loads everything else without a problem, except connecting to store.

All I get is screen saying "I TUNES STORE" but nothing happens. I can sync iphone etc with no problem. If I put in an item to search for in the search box nothing happens,

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Answer 3

jason269

Community Specialist

Feb 22, 2016 6:13 AM in response to wonkawilly

wonkawilly,

Thank you for the follow-up. I would still recommend that you go through the information in the two links that I provided as they address most issues connecting to the iTunes Store.

Cheers

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